iBright Imaging Systems Service and Support
Service and support, when you need an expert
Comprehensive instrument warranty
Our factory-trained and certified field service engineers (FSEs) are focused on delivering the highest-quality workmanship. During the warranty period, qualifying repairs as well as engineer time and travel are covered.
Get up and running quickly
- Basic set-up
- Cloud enablement & connectivity
- Printer networking
- Review of starter reagents
- Software use
- Instrument operation
- Instrument maintenance
When you partner with Thermo Fisher Scientific, you get the support you need to help keep your research running. More than 1,300 global sales, service, and technical support specialists are available to assist you in person, by phone, or online.
You may elect to purchase additional instrument coverage to carry through your warranty period. Service plans provide comprehensive post-warranty support to help you maintain productivity, maximize the value of your investment, and optimize performance with professional consulting services (Table 1). The benefits include:
- Prioritized response based on your business demands
- Reliability via scheduled preventive maintenance
- Predictable operating costs because parts, labor, and engineer travel are included
Table 1. iBright Imaging Systems service plans at a glance.
|On-site service plans|
|AB Maintenance Plus||AB Assurance||AB Complete|
|On-site response time||Target 2 business days*||Guaranteed 2 business days*||Guaranteed next business day*|
|Scheduled on-site planned maintenance (PM)|
|Remote instrument diagnostics|
|Parts, labor, and travel for repair||10% discount optional add-on in selected regions|
|Priority access to remote service engineer|
|Requalification post-PM and critical repairs|
|Troubleshooting by field application scientist|
|*Response times vary by region.|
How to reach us
For additional information on our AB service plans, please contact us at firstname.lastname@example.org or via telephone at 800-327-3002 (toll-free in US only) or (800) 5345-5345, option 2 (Europe, Middle East, and South Africa)
For Research Use Only. Not for use in diagnostic procedures.