Thermo Fisher radiation detection services and training
Optimize business performance

We provide a wide array of Thermo Scientific™ RadSafe™ certified original equipment manufacturer services designed to help you optimize the performance of your radiation equipment. Select from a wide variety of global radiation detection equipment service, training, calibration and parts supply to maximize the productivity of your assets while managing the high costs of unplanned maintenance and repair throughout the lifecycle of your products.

Contact a service specialist ›            Join our mailing list ›

RadSafe certified radiation detection & measurement services

Our comprehensive RadSafe certified services portfolio for radiation measurement and security products includes:

  • Preventive maintenance program
  • Extended warranty programs
  • Calibration services and certification
  • Product installation & start-up
  • Remote monitoring services
  • Certified field services
  • Certified depot services
  • Training 
  • Certified spare parts 
  • Spare parts kits   
  • Technical support

Access a professional, qualified team that includes an integrated customer service group, technical support team and factory-certified depot repair and regional field service teams. Discover how you can maximize your investment with radiation detection and measurement instrument services.

If you would like to learn more, click below to be contacted by a service specialist. Or call us at 800-274-4212 and select option 1 to configure the ideal services solution for your business needs.

Download our RadSafe Certified Services catalog to learn more.

Configurable RadSafe certified service support plans

RadSafe service solutions are a vital component of your product’s lifecycle. These comprehensive solutions are exclusively created to drive optimal performance of critical radiation detection and monitoring instruments that demand maximum uptime.

We understand the strict regulatory compliance and reporting needed to operate efficiently and profitably within your industry. When you partner with Thermo Fisher Scientific, you gain access to engineers trained within the same factory your instruments were manufactured.

RadSafe certified service plan for radiation detection equipment
Nuclear power plant outage services
RadSafe certified services provide peace of mind.
• Factory-trained technicians
• Original equipment parts
• 12-month warranty on installed parts
• Certification to factory specifications
 
We recognize that service response is often critical to maximize equipment uptime. That's why we offer two different levels of service based on your unique business needs.
Performance plans Essential plans
Ideal for customers who need standard service response. A better choice when rapid service response and uptime are business priorities.
Essential plans
Essential plans

Services simplified

Choose from a wide range of radiation detection service features covering extended warranty, preventative maintenance, calibration, commissioning, and start-up.

Simplified radiation detection service features

If you would like to learn more, click below to be contacted by a service specialist. Or, call us at 800-274-4212 and select option 1 to configure the ideal services solution for your business needs.

Contact a service specialist ›

  Download our RadSafe Certified Services catalog to learn more.

RadSafe certified repairs and calibration services

RadSafe certified repairs and calibration services
Peace of mind

At Thermo Fisher Scientific, we understand the strict regulatory compliance and reporting needed to operate efficiently and profitably within your industry. As the original equipment manufacturer, we offer RadSafe factory-certified repair and accredited calibration services to ensure your radiation equipment is operating and calibrated to product factory specifications for safety, accuracy and consistency.

Learn more about our flat rate repair and radiation equipment calibration services. 

Download brochure

Our RadSafe factory-certified radiation detection services and calibration program provides peace of mind knowing that your equipment is calibrated to factory specifications by the original equipment manufacturer. With an ISO 17025 and ANSI Z540 compliant calibration lab, factory certified technicians, and Thermo Fisher Scientific certified compliance certificates you can trust that your equipment is calibrated to the highest performance standards. 

Receive a quote for calibration ›

Our expanded regionalized field service team can be dispatched to your site to minimize system downtime during an emergency or for general repair requirements. With our factory trained and certified regional field service engineers you can be assured that your equipment will be repaired using original equipment parts while minimizing costly downtime. 

Receive a quote for field services ›

Our factory depot repair service is designed for our customers to easily ship equipment for repair and maintenance directly to our factory. With our factory trained and certified service engineers you can be assured that your equipment will be repaired using original equipment parts while minimizing costly downtime.

Send your instrument to us for repair ›

RadSafe certified spare parts

RadSafe certified spare parts
Optimize instrument performance

Extend the life of your instrument with RadSafe factory-certified original equipment spare parts. We stock inventories for replacement parts critical to ensure your instrument is performing to factory specification. Spare parts kits are also available and ideal to have onsite when maximum equipment uptime is a priority.

Order parts online ›

If you are unable to find your spare parts online or would like to order speak with a service specialist, click below to be contacted by a service specialist. Or, call us at 800-274-4212 and select option 1 to place your order.

Contact a service specialist ›

RadSafe certified training solutions

RadSafe certified radiation detection and monitoring training solutions
Enhance productivity and safety

Our comprehensive radiation detection training courses provide you with the product knowledge and advanced skills that are needed to improve operation efficiency and ensure optimal value in your investment. Our training classes, available in a variety of course types, will provide you with in-depth knowledge of Thermo Scientific™ products, technologies and solutions.

RadSafe training benefits

  • Enhance productivity and safety
  • Optimize your process
  • Improve decision making
  • Increase equipment uptime
  • Manage and analyze data effectively

Training simplified

Two levels of training are available. Select your training level based on your unique needs.

Operational maintenance

Ideal for customers who want operational understanding and certified expert user training. We teach theory of operation, routine maintenance and diagnostics, as well as set up, test, and calibration methods as needed. Course topics include:

  • Theory of operation
  • Software interface and menu structure
  • Installation and calibration
  • Maintenance and troubleshooting

Advanced troubleshooting and repair

Ideal for customers who need full, deep-level repair understanding from certified subject matter experts. We teach advanced technical specification and optimization techniques along with advanced troubleshooting and repair skills. Course topics include:

  • Theory of operation
  • Specifications
  • Software interface and menu structure
  • In-depth preventive maintenance
  • Calibration procedures and/or checkouts
  • Replacement parts or kits
  • Troubleshooting recommendations
  • Preventative maintenance & frequency
Select your location

On site at a customer location, scheduled at your convenience.

Open enrollment training: choose from a set schedule of courses available at a Thermo Fisher Scientific location.

If you would like to learn more, click below to be contacted by a training specialist. Or, call us at 800-274-4212 and select option 1 to learn more about our training solutions.

Contact a service specialist ›

Registering your new instrument is important!

When you register your RadSafe warranty agreement, you ensure your records are up to date. If you ever need to contact Thermo Fisher Scientific or request service, we can quickly access your records and see that your product is covered. Additionally, in the unlikely event a safety notification or warranty service is required, we will have the ability to contact you.

Register ›

Request an RMA or schedule service

To receive a Return Material Authorization (RMA) number, please select the appropriate service center based on your location, then click on the 'Request service' button. You will need to fill out the form completely and click submit. You will receive a copy of the form via email with your RMA number. Once complete, you will receive a copy of the shipping form via email with your RMA# within two business days. Please print out the return authorization number to include with your shipment.  If you need further assistance, please contact the appropriate service center.

North America, South America, Canada

Request service ›

Contact: 800-274-4212

Outside of North America, South America, Canada

Request service ›

Contact: +49 9131 998 305

RadSafe certified radiation detection & measurement services

Our comprehensive RadSafe certified services portfolio for radiation measurement and security products includes:

  • Preventive maintenance program
  • Extended warranty programs
  • Calibration services and certification
  • Product installation & start-up
  • Remote monitoring services
  • Certified field services
  • Certified depot services
  • Training 
  • Certified spare parts 
  • Spare parts kits   
  • Technical support

Access a professional, qualified team that includes an integrated customer service group, technical support team and factory-certified depot repair and regional field service teams. Discover how you can maximize your investment with radiation detection and measurement instrument services.

If you would like to learn more, click below to be contacted by a service specialist. Or call us at 800-274-4212 and select option 1 to configure the ideal services solution for your business needs.

Download our RadSafe Certified Services catalog to learn more.

Configurable RadSafe certified service support plans

RadSafe service solutions are a vital component of your product’s lifecycle. These comprehensive solutions are exclusively created to drive optimal performance of critical radiation detection and monitoring instruments that demand maximum uptime.

We understand the strict regulatory compliance and reporting needed to operate efficiently and profitably within your industry. When you partner with Thermo Fisher Scientific, you gain access to engineers trained within the same factory your instruments were manufactured.

RadSafe certified service plan for radiation detection equipment
Nuclear power plant outage services
RadSafe certified services provide peace of mind.
• Factory-trained technicians
• Original equipment parts
• 12-month warranty on installed parts
• Certification to factory specifications
 
We recognize that service response is often critical to maximize equipment uptime. That's why we offer two different levels of service based on your unique business needs.
Performance plans Essential plans
Ideal for customers who need standard service response. A better choice when rapid service response and uptime are business priorities.
Essential plans
Essential plans

Services simplified

Choose from a wide range of radiation detection service features covering extended warranty, preventative maintenance, calibration, commissioning, and start-up.

Simplified radiation detection service features

If you would like to learn more, click below to be contacted by a service specialist. Or, call us at 800-274-4212 and select option 1 to configure the ideal services solution for your business needs.

Contact a service specialist ›

  Download our RadSafe Certified Services catalog to learn more.

RadSafe certified repairs and calibration services

RadSafe certified repairs and calibration services
Peace of mind

At Thermo Fisher Scientific, we understand the strict regulatory compliance and reporting needed to operate efficiently and profitably within your industry. As the original equipment manufacturer, we offer RadSafe factory-certified repair and accredited calibration services to ensure your radiation equipment is operating and calibrated to product factory specifications for safety, accuracy and consistency.

Learn more about our flat rate repair and radiation equipment calibration services. 

Download brochure

Our RadSafe factory-certified radiation detection services and calibration program provides peace of mind knowing that your equipment is calibrated to factory specifications by the original equipment manufacturer. With an ISO 17025 and ANSI Z540 compliant calibration lab, factory certified technicians, and Thermo Fisher Scientific certified compliance certificates you can trust that your equipment is calibrated to the highest performance standards. 

Receive a quote for calibration ›

Our expanded regionalized field service team can be dispatched to your site to minimize system downtime during an emergency or for general repair requirements. With our factory trained and certified regional field service engineers you can be assured that your equipment will be repaired using original equipment parts while minimizing costly downtime. 

Receive a quote for field services ›

Our factory depot repair service is designed for our customers to easily ship equipment for repair and maintenance directly to our factory. With our factory trained and certified service engineers you can be assured that your equipment will be repaired using original equipment parts while minimizing costly downtime.

Send your instrument to us for repair ›

RadSafe certified spare parts

RadSafe certified spare parts
Optimize instrument performance

Extend the life of your instrument with RadSafe factory-certified original equipment spare parts. We stock inventories for replacement parts critical to ensure your instrument is performing to factory specification. Spare parts kits are also available and ideal to have onsite when maximum equipment uptime is a priority.

Order parts online ›

If you are unable to find your spare parts online or would like to order speak with a service specialist, click below to be contacted by a service specialist. Or, call us at 800-274-4212 and select option 1 to place your order.

Contact a service specialist ›

RadSafe certified training solutions

RadSafe certified radiation detection and monitoring training solutions
Enhance productivity and safety

Our comprehensive radiation detection training courses provide you with the product knowledge and advanced skills that are needed to improve operation efficiency and ensure optimal value in your investment. Our training classes, available in a variety of course types, will provide you with in-depth knowledge of Thermo Scientific™ products, technologies and solutions.

RadSafe training benefits

  • Enhance productivity and safety
  • Optimize your process
  • Improve decision making
  • Increase equipment uptime
  • Manage and analyze data effectively

Training simplified

Two levels of training are available. Select your training level based on your unique needs.

Operational maintenance

Ideal for customers who want operational understanding and certified expert user training. We teach theory of operation, routine maintenance and diagnostics, as well as set up, test, and calibration methods as needed. Course topics include:

  • Theory of operation
  • Software interface and menu structure
  • Installation and calibration
  • Maintenance and troubleshooting

Advanced troubleshooting and repair

Ideal for customers who need full, deep-level repair understanding from certified subject matter experts. We teach advanced technical specification and optimization techniques along with advanced troubleshooting and repair skills. Course topics include:

  • Theory of operation
  • Specifications
  • Software interface and menu structure
  • In-depth preventive maintenance
  • Calibration procedures and/or checkouts
  • Replacement parts or kits
  • Troubleshooting recommendations
  • Preventative maintenance & frequency
Select your location

On site at a customer location, scheduled at your convenience.

Open enrollment training: choose from a set schedule of courses available at a Thermo Fisher Scientific location.

If you would like to learn more, click below to be contacted by a training specialist. Or, call us at 800-274-4212 and select option 1 to learn more about our training solutions.

Contact a service specialist ›

Registering your new instrument is important!

When you register your RadSafe warranty agreement, you ensure your records are up to date. If you ever need to contact Thermo Fisher Scientific or request service, we can quickly access your records and see that your product is covered. Additionally, in the unlikely event a safety notification or warranty service is required, we will have the ability to contact you.

Register ›

Request an RMA or schedule service

To receive a Return Material Authorization (RMA) number, please select the appropriate service center based on your location, then click on the 'Request service' button. You will need to fill out the form completely and click submit. You will receive a copy of the form via email with your RMA number. Once complete, you will receive a copy of the shipping form via email with your RMA# within two business days. Please print out the return authorization number to include with your shipment.  If you need further assistance, please contact the appropriate service center.

North America, South America, Canada

Request service ›

Contact: 800-274-4212

Outside of North America, South America, Canada

Request service ›

Contact: +49 9131 998 305