Process Protection Services

Superior standards of excellence

The Thermo Scientific BioAssurance services and support portfolio establishes a new level of excellence in products and capabilities that provide critical solutions to our customers’ bioprocessing and development needs. Choose from a range of basic to comprehensive service plans including these options:

  • Equipment service and repair
  • Supply chain assurance options
  • Upgrades and crossgrades
  • Analytical services

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Key advantages of using a service plan

  • Lower cost on precautionary inventory and replacement parts
  • No cost on maintenance qualification assistance
  • Prioritized technical support and response time
  • Complete training on unit operation (operators, technicians, scientists, or in-house engineers)
  • Process development and optimization
  • Technology upgrades and exchange and additional equipment purchase discounts.
  • Comprehensive financial services from operational lease to placement agreements

3 Plans to choose from

Essential support services

The Vital Care Plan provides essential support services to protect your process needs, and helps ensure that process development demands are covered. This plan focuses on providing basic preventive maintenance, training, and field repair support.

Plan specifications

  • Preventive maintenance
  • Technical support
  • Operator training
  • Field repair program

As with all standard service plans, pricing is related to the unit type. Plans can be modified to fit process requirements and risk-levels by focusing on preventive maintenance, training, or improved field repair services.

Maximal support services

The Comprehensive Care Plan provides maximal support to protect your process while helping to ensure that all risk factors are covered. This plan focuses on providing total support ranging from preventive services to supply chain optimization as well as significant cost savings on equipment upgrades.

Plan specifications

  • Preventive maintenance
  • Enhanced technical support.
  • Precautionary inventory program
  • Operator training
  • Field repair program
  • Workflow and design optimization

Tailored support services

The Customize care plan allows you to select the level of service and support to suit your process needs.

Plan specifications

  • Preventive maintenance
  • Precautionary inventory program
  • Enhanced technical support
  • Training
  • Field repair program
  • Value services

Essential support services

The Vital Care Plan provides essential support services to protect your process needs, and helps ensure that process development demands are covered. This plan focuses on providing basic preventive maintenance, training, and field repair support.

Plan specifications

  • Preventive maintenance
  • Technical support
  • Operator training
  • Field repair program

As with all standard service plans, pricing is related to the unit type. Plans can be modified to fit process requirements and risk-levels by focusing on preventive maintenance, training, or improved field repair services.

Maximal support services

The Comprehensive Care Plan provides maximal support to protect your process while helping to ensure that all risk factors are covered. This plan focuses on providing total support ranging from preventive services to supply chain optimization as well as significant cost savings on equipment upgrades.

Plan specifications

  • Preventive maintenance
  • Enhanced technical support.
  • Precautionary inventory program
  • Operator training
  • Field repair program
  • Workflow and design optimization

Tailored support services

The Customize care plan allows you to select the level of service and support to suit your process needs.

Plan specifications

  • Preventive maintenance
  • Precautionary inventory program
  • Enhanced technical support
  • Training
  • Field repair program
  • Value services

Related products

We offer a comprehensive portfolio of Thermo Scientific single-use equipment to facilitate easy integration and customization across upstream and downstream bioprocessing workflows.

The bioprocessing industry is constantly evolving. To address the needs of our customers, we have developed two facilities that allow visitors to see and experience these latest innovations in flexible processing.

Resources

BioAssurance service and support solutions
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