Have a return or request for service?

It's easy, and we are here to help!

Step 1: Choose your product line and geography from the 3 choices below
Step 2: Submit the appropriate form
Step 3: Receive RMA number and return product as per instructions

Environmental and process monitoring products

North and South America

Request service

Contact information:
27 Forge Parkway
Franklin, MA 02038
Tel: 866-282-0430, option 1

Repair and calibration services provided for:
• Ambient and source gas analyzers (iSeries and IRIS)
• Particulate analyzers (Partisol, TEOM, Beta, and SHARP)
• Portable gas detection instruments (TVA1000 and MIRAN)
• Portable and fixed particulate detection instruments (PDM, PDR, and ADR series)

Repair and support services provided for:
• Nuclear density and level gauges
• Process mass spectrometers
• Flow computers


Radiation measurement & security instruments

North and South America

Request service

Contact information:
800-274-4212

Repair and calibration service provided for:
• Portable and hand held radiation detection devices (RadEye family, Microrem, RO20, FH40G and Probes, AMS4, PackEye, and more)
• Electronic personal dosimeters

Field service and depot service provided for radiation monitors:
ASM, LFM3, HFM, SAM, IPCM12, EPD MK2, TLDs (8800, 5500, 3500), LAMs, CNETs, ARIS, VP-saT, ViewPoint Black Box, Matrix ARIS Mobile System, HFM11, RADspec, Maritime System, REMs, and more


Radiation measurement & security instruments

Outside North and South America

Request service

Contact information:
Frauenauracher Str. 96
D-91056 Erlangen, Germany
Phone: +49 9131 998 226
Fax: +49 9131 998 172

Service provided for portable and handheld radiation monitors:
RadEye family, ASP2E, Microrem, EPD MK2, RO20, FH40G and Probes, AMS4, Packeye, and more.