The AB Protection Plan will help keep your laboratory running smoothly with preventive maintenance and proactive instrument monitoring as well as fast repair turnaround time. You will not be charged for replacement parts or labor fees if system trouble occurs. All costs associated with instrument repairs, including engineer dispatch charges, hourly labor rates, and nonconsumable covered parts, are included in AB Protection coverage. Thermo Fisher Scientific is your partner in increasing laboratory productivity to support your scientific and business success. Protect your investment with the AB Protection service plan.

Key features of the AB Protection Plan include:

  • 2-day on-site response (Zones 1 and 2 only)
  • Planned Maintenance
  • Highest priority Remote Service Center support

Additional features of the AB Protection Plan include:

  • On-site service—labor
  • On-site service—parts
  • On-site service—travel
  • Factory-certified replacement parts
  • Engineer labor and travel included for repair visits
  • Priority access to our Technical Engineering Center (TEC)

We offer the AB Protection Plan on the following instruments:

Cell analysis instruments

  • ArrayScan™ Solo High Content System
  • ArrayScan™ XTI Live High Content Platform
  • ArrayScan™ Live Cell Module
  • ArrayScan™ XTI Infinity High Content Platform
  • CellInsight™ CX5 High-Content Screening (HCS) Platform
  • CellInsight™ CX7 High Content Analysis (HCA) Platform
  • Orbitor RS Robot

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For additional information on this plan and all other AB service plans, please contact Thermo Fisher Scientific at at or via telephone at 800 327 3002 (toll-free in US only) or (800) 5345 5345, option 2 (Europe, Middle East and South Africa).