Maximizing equipment up-time and supporting your success with our instruments and analysis platforms is our goal. Beyond the the standard warranty supplied when you purchased your instrument, we also offer extended warranties and a variety of service and maintenance plans as well as compliance and validation services to help ensure excellent instrument performance and utility. Find details on our instrument services below. We also offer application and instrument training for many of our systems.

Cell counting instruments

  Countess II & Countess II FL Automated Cell Counter
AB RC Maintenance
AB RC Maintenance Plus
AB RC Support
AB RC Support Plus
Rapid Exchange  
  Countess II & Countess II FL Automated Cell Counter
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
Phone Access to Remote Service Engineer
  Countess II & Countess II FL Automated Cell Counter
Length of Warranty (years) 1
Extended Warranty Available

Diagnostic (Dx) instruments

  7500 Fast Dx Real-Time PCR Instrument QuantStudio Dx Real-Time PCR Instrument Veriti Dx Thermal Cycler ViiA 7 Dx Real-Time PCR System 3500 Dx & 3500xL Dx Genetic Analyzer Ion PGM Dx System
AB Complete            
AB Assurance  
AB Maintenance            
AB RC Maintenance          
AB RC Maintenance Plus          
AB RC Support          
AB RC Support Plus          
Rapid Exchange          
  7500 Fast Dx Real-Time PCR Instrument QuantStudio Dx Real-Time PCR Instrument Veriti Dx Thermal Cycler ViiA 7 Dx Real-Time PCR System 3500 Dx & 3500xL Dx Genetic Analyzer Ion PGM Dx System
Remote Monitoring            
Technical Engineering Center (TEC) Access
On-Site Application Consulting  
Planned Maintenance
  7500 Fast Dx Real-Time PCR Instrument QuantStudio Dx Real-Time PCR Instrument Veriti Dx Thermal Cycler ViiA 7 Dx Real-Time PCR System 3500 Dx & 3500xL Dx Genetic Analyzer Ion PGM Dx System
IQ/OQ/IPV
On-Site Temperature Verification    
Pure Dye Calibration      
Computer System Validation        
  7500 Fast Dx Real-Time PCR Instrument QuantStudio Dx Real-Time PCR Instrument Veriti Dx Thermal Cycler ViiA 7 Dx Real-Time PCR System 3500 Dx & 3500xL Dx Genetic Analyzer Ion PGM Dx System
Length of Warranty (years) 1 1 2 1 1 1
Extended Warranty Available

DNA/RNA purification instruments

  AutoMate Express Nucleic Acid Extraction System MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
AB Complete    
AB Assurance
AB Maintenance Plus
  AutoMate Express Nucleic Acid Extraction System MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
Remote Monitoring    
Technical Engineering Center (TEC) Access
On-Site Application Consulting    
Planned Maintenance
  AutoMate Express Nucleic Acid Extraction System MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
IQ/OQ/IPV  
On-Site Temperature Verification    
Pure Dye Calibration    
Computer System Validation    
  AutoMate Express Nucleic Acid Extraction System MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor
Length of Warranty (years) 1 1
Extended Warranty Available

Electroporation instruments

  Neon Transfection System
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
  Neon Transfection System
Length of Warranty (years) 1
Extended Warranty Available

Flow cytometers

  Attune Flow Cytometer Attune NxT Flow Cytometer
AB Complete
AB Assurance
AB Maintenance Plus
  Attune Flow Cytometer Attune NxT Flow Cytometer
Remote Monitoring    
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
  Attune Flow Cytometer Attune NxT Flow Cytometer
Length of Warranty (years) 1 1
Extended Warranty Available

Imaging & microscopy instruments

  ArrayScan HCS System & CellInsight CX5 HCS Platform EVOS XL & EVOS XL Core Imaging Systems EVOS FL & EVOS FL Color Imaging Systems EVOS FL Auto Imaging System EVOS Onstage Incubator FLoid Cell Imaging Station
AB Complete            
AB Assurance          
AB Protection            
AB Maintenance Plus            
AB RC Maintenance            
AB RC Maintenance Plus            
AB RC Support            
AB RC Support Plus            
Rapid Exchange    
  ArrayScan HCS System & CellInsight CX5 HCS Platform EVOS XL & EVOS XL Core Imaging Systems EVOS FL & EVOS FL Color Imaging Systems EVOS FL Auto Imaging System EVOS Onstage Incubator FLoid Cell Imaging Station
Remote Monitoring            
Technical Engineering Center (TEC) Access            
On-Site Application Consulting          
Planned Maintenance        
  ArrayScan HCS System & CellInsight CX5 HCS Platform EVOS XL & EVOS XL Core Imaging Systems EVOS FL & EVOS FL Color Imaging Systems EVOS FL Auto Imaging System EVOS Onstage Incubator FLoid Cell Imaging Station
IQ/OQ/IPV            
On-Site Temperature Verification            
Pure Dye Calibration            
Computer System Validation            
  ArrayScan HCS System & CellInsight CX5 HCS Platform EVOS XL & EVOS XL Core Imaging Systems EVOS FL & EVOS FL Color Imaging Systems EVOS FL Auto Imaging System EVOS Onstage Incubator FLoid Cell Imaging Station
Length of Warranty (years) 1 1 1 1 1 1
Extended Warranty Available

Laser capture microdissection instruments

  ArcturusXT Laser Capture Microdissection (LCM) System
AB Complete
AB Assurance
AB Maintenance Plus
  ArcturusXT Laser Capture Microdissection (LCM) System
Remote Monitoring  
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
  ArcturusXT Laser Capture Microdissection (LCM) System
Length of Warranty (years) 1
Extended Warranty Available

Microarray systems

  GeneAtlas System GeneTitan System GeneChip System 3000 GeneChip System 3000Dx
Prestige      
Elite    
Assurance
Base      
  GeneAtlas System GeneTitan System GeneChip System 3000 GeneChip System 3000Dx
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Preventative Maintenance
Remote Support Sessions  
✱System Verification only
  GeneAtlas System GeneTitan System GeneChip System 3000 GeneChip System 3000Dx
IQ/OQ/IPV  
  GeneAtlas System GeneTitan System GeneChip System 3000 GeneChip System 3000Dx
Length of Warranty (years) 1 1 1 1
Extended Warranty Available

Other instruments

  Pathatrix Auto Instrument 
Remote Monitoring  
Technical Engineering Center (TEC) Access  
On-Site Application Consulting  
Planned Maintenance  
  Pathatrix Auto Instrument 
Length of Warranty (years) 1
Extended Warranty Available

PCR instruments (thermal cyclers)

  2700 & 2720 Thermal Cyclers GeneAmp 9700 60-, 96-, and 384-Well PCR Systems GeneAmp 9800 Fast Thermal Cycler ProFlex PCR System SimpliAmp Thermal Cycler Veriti 60-, 96-, and 384-Well Thermal Cyclers
AB RC Maintenance
AB RC Maintenance Plus
AB RC Support
AB RC Support Plus
Rapid Exchange 2720
  2700 & 2720 Thermal Cyclers GeneAmp 9700 60-, 96-, and 384-Well PCR Systems GeneAmp 9800 Fast Thermal Cycler ProFlex PCR System SimpliAmp Thermal Cycler Veriti 60-, 96-, and 384-Well Thermal Cyclers
Remote Monitoring            
Technical Engineering Center (TEC) Access
On-Site Application Consulting            
Planned Maintenance
  2700 & 2720 Thermal Cyclers GeneAmp 9700 60-, 96-, and 384-Well PCR Systems GeneAmp 9800 Fast Thermal Cycler ProFlex PCR System SimpliAmp Thermal Cycler Veriti 60-, 96-, and 384-Well Thermal Cyclers
IQ/OQ
(IPV not available)
Field Service Engineer (FSE)  
Customer  
On-Site Temperature Verification
Pure Dye Calibration            
Computer System Validation            
Multiplex Dynamic Temperature Verification (MDTV)
✱MDTV service not currently offered on 60-well GeneAmp™ PCR System 9700 and Veriti™ 60-well thermal cycler.
  2700 & 2720 Thermal Cyclers GeneAmp 9700 60-, 96-, and 384-Well PCR Systems GeneAmp 9800 Fast Thermal Cycler ProFlex PCR System SimpliAmp Thermal Cycler Veriti 60-, 96-, and 384-Well Thermal Cyclers
Length of Warranty (years) 2 2 2 2 2 2
Extended Warranty Available  

Real-time PCR instruments

  7000 Series Systems 7300 System 7500 & 7500 Fast Systems 7900HT System QuantStudio 3 & 5 Systems QuantStudio 6, 7 & 12K Systems StepOne & StepOnePlus Systems ViiA 7 System
AB Complete  
AB Assurance  
AB Maintenance Plus  
AB RC Maintenance              
AB RC Maintenance Plus              
AB RC Support              
AB RC Support Plus              
Rapid Exchange              
  7000 Series Systems 7300 System 7500 & 7500 Fast Systems 7900HT System QuantStudio 3 & 5 Systems QuantStudio 6, 7 & 12K Systems StepOne & StepOnePlus Systems ViiA 7 System
Remote Monitoring                
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
  7000 Series Systems 7300 System 7500 & 7500 Fast Systems 7900HT System QuantStudio 3 & 5 Systems QuantStudio 6, 7 & 12K Systems StepOne & StepOnePlus Systems ViiA 7 System
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration    
Computer System Validation        
  7000 Series Systems 7300 System 7500 & 7500 Fast Systems 7900HT System QuantStudio 3 & 5 Systems QuantStudio 6, 7 & 12K Systems StepOne & StepOnePlus Systems ViiA 7 System
Length of Warranty (years) N/A N/A 1 N/A 1 1 1 1
Extended Warranty Available

Real-time PCR instruments—Digital PCR

  QuantStudio 3D System QuantStudio 3D Autoloader
AB RC Maintenance    
AB RC Maintenance Plus    
AB RC Support
AB RC Support Plus
Rapid Exchange
  QuantStudio 3D System QuantStudio 3D Autoloader
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration    
Computer System Validation    
  QuantStudio 3D System QuantStudio 3D Autoloader
Length of Warranty (years) 1 1
Extended Warranty Available

Sample card processing instruments

  BSD600/1000 CPA200/300
AB Complete  
AB Assurance  
AB Maintenance Plus    
AB RC Maintenance    
AB RC Maintenance Plus  
  BSD600/1000 CPA200/300
Remote Monitoring    
Technical Engineering Center (TEC) Access  
On-Site Application Consulting    
Planned Maintenance
  BSD600/1000 CPA200/300
Length of Warranty (years) 1 1
Extended Warranty Available

Capillary electrophoresis instruments

  310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
AB Complete 310 Genetic Analyzer
AB Assurance 310 Genetic Analyzer
AB Maintenance 310 Genetic Analyzer
AB Extended Care 3100 & 3100-Avant Genetic Analyzers        
  310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
Remote Monitoring 310 Genetic Analyzer
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance 301 Genetic Analyzer
  310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
IQ/OQ/IPV
On-Site Temperature Verification          
Pure Dye Calibration          
Computer System Validation      
  310, 3100,
3100-Avant
Genetic Analyzers
3130,
3130xl
Genetic Analyzers
3500,
3500xL
Genetic Analyzers
3730,
3730xl
Genetic Analyzers
SeqStudio Genetic Analyzer
Length of Warranty (years) N/A 1 1 1 1
Extended Warranty Available 310 Genetic Analyzer
Extended Warranty Packages Available✱         See package
✱Package includes the instrument plus the extended warranty purchased together.

Next-generation sequencing

  Ion 5 & S5 XL Systems Ion PGM & Proton Systems Ion Chef System
AB Complete
AB Assurance
AB Maintenance Plus
  Ion 5 & S5 XL Systems Ion PGM & Proton Systems Ion Chef System
Remote Monitoring
Technical Engineering Center (TEC) Access
On-Site Application Consulting
Planned Maintenance
  Ion 5 & S5 XL Systems Ion PGM & Proton Systems Ion Chef System
IQ/OQ/IPV
On-Site Temperature Verification      
Pure Dye Calibration      
Computer System Validation      
  Ion 5 & S5 XL Systems Ion PGM & Proton Systems Ion Chef System
Length of Warranty (years) 1 1 1
Extended Warranty Available

Laboratory data storage and backup

  DataSafe Solutions Ion PGM Torrent Server Ion Reporter Server System Torrent Storage NAS
AB Assurance
  DataSafe Solutions Ion PGM Torrent Server Ion Reporter Server System Torrent Storage NAS
Remote Monitoring        
Technical Engineering Center (TEC) Access        
On-Site Application Consulting        
Planned Maintenance        
  DataSafe Solutions Ion PGM Torrent Server Ion Reporter Server System Torrent Storage NAS
IQ/OQ/IPV        
On-Site Temperature Verification        
Pure Dye Calibration        
Computer System Validation        
  DataSafe Solutions Ion PGM Torrent Server Ion Reporter Server System Torrent Storage NAS
Length of Warranty (years) 1 1 1 1
Extended Warranty Available

Sample prep instruments for sequencing

  Ion LiquidBiopsy Instrument Ion OneTouch ES System✱ Ion OneTouch 2 System
AB Complete      
AB Assurance
AB Maintenance
✱Serviced as part of the Ion OneTouch 2 System.
  Ion LiquidBiopsy Instrument Ion OneTouch ES System✱ Ion OneTouch 2 System
Remote Monitoring      
Technical Engineering Center (TEC) Access
On-Site Application Consulting  
Planned Maintenance
✱Serviced as part of the Ion OneTouch 2 System.
  Ion LiquidBiopsy Instrument Ion OneTouch ES System Ion OneTouch 2 System
IQ/OQ/IPV    
On-Site Temperature Verification      
Pure Dye Calibration      
Computer System Validation      
  Ion LiquidBiopsy Instrument Ion OneTouch ES System Ion OneTouch 2 System
Length of Warranty (years) 1 1 1
Extended Warranty Available