November 2014

Volume I, Edition 11

We aim to provide customers with the latest technology and the best solutions to meet your measurement needs and regulatory requirements.  We initially announced the discontinuation of Thermo Scientific™ C-Series Gas Analyzers in 2005, but as we approach key dates, here are some tips to keep in mind:  

C-Series analyzers

Sales and support for the Thermo Scientific C-series Gas Analyzers will be discontinued beginning August 1, 2015. 

Read discontinuation notice


Order spare parts before January 1, 2015

While your instrument has served you well for many years, it is becoming increasingly costly and difficult to repair. This is due in large part to the fact that our vendors no longer manufacture many of the replacement parts necessary to service your instrument. Because of this difficulty in obtaining quality parts, pricing of all Thermo Scientific C-Series Gas Analyzer spare parts will increase 15-25% after January 1, 2015.

Additionally, spare parts availability will be affected.  Orders placed before January 1, 2015 will deliver as expected.  Orders placed after April 1, 2015 are at risk for not being filled and orders placed after August 1, 2015 cannot be accepted. Download a list of C-Series spare parts.


Stay ahead of support needs

After August 1, 2015, we are unable to provide service, parts support and manuals for Thermo Scientific C-Series Gas Analyzers.  This includes phone, email and web support from Customer Service and Technical Support.  Should you need technical support or customer service for the C-Series products before this time, please call us at (866) 282-0430. 


Send us your C-Series Gas Analyzer before August 1, 2015

For those facilities utilizing the Thermo Scientific Depot Repair Facility for maintenance and repair, instruments must be sent to us by August 1, 2015 in order to receive service.  Please note it is possible that certain consumables and spare parts could become unavailable prior to August 1, 2015 due to supplier availability or regulatory restrictions. To arrange for a Return Authorization (RA), please contact Customer Service at 1 (508) 520-0430, option 1 or use our online form. 


Upgrade to iSeries

The Thermo Scientific iSeries Instrument Platform is the recommended alternative to the discontinued C-Series Gas Analyzers.  This platform offers solutions in Ambient Gas MonitoringEmissions MonitoringManual Ambient Air SamplingContinuous Air Monitoring applications.  Discover how increased communication capabilities and reliable, continuous-duty field operation can maximize ease of use and equipment uptime.  Contact us to receive a quote on new instrumentation.


Appreciate maximum uptime in 2015, while using your 2014 budget

To stay ahead of operating issues of your Thermo Scientific C-Series Gas Analyzer, consider upgrading to new instrumentation, stocking up on spare parts, or partnering with our Field Service team for onsite operational support.  Our Field Service and Customer Service teams are ready to work with you to place orders and complete billing by December 31, 2014.  


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Support

Factory repair

Schedule your analyzer, calibrator, probe controller or probe for a Return Material Authorization (RMA) to factory depot repair for complete maintenance and factory specification service.