Service and support, when you need an expert

Comprehensive instrument warranty

Comprehensive instrument warranty

Our factory-trained and certified field service engineers (FSEs) are focused on delivering the highest-quality workmanship. During the warranty period, qualifying repairs as well as engineer time and travel are covered.


Get up and running quickly

Get up and running quickly

Every iBright CL1000 and FL1000 imager includes a 1-day on-site SmartStart orientation to get you up and running quickly in your lab. The orientation includes:

  • Basic set-up
  • Cloud enablement & connectivity
  • Printer networking
  • Review of starter reagents
  • Software use
  • Instrument operation
  • Instrument maintenance

Global support

Global support

When you partner with Thermo Fisher Scientific, you get the support you need to help keep your research running. More than 1,300 global sales, service, and technical support specialists are available to assist you in person, by phone, or online.


Service plans

Service plans

You may elect to purchase additional instrument coverage to carry through your warranty period. Service plans provide comprehensive post-warranty support to help you maintain productivity, maximize the value of your investment, and optimize performance with professional consulting services (Table 1). The benefits include:

  • Prioritized response based on your business demands
  • Reliability via scheduled preventive maintenance
  • Predictable operating costs because parts, labor, and engineer travel are included

Table 1. iBright Imaging Systems service plans at a glance.

  On-site service plans
AB Maintenance Plus AB Assurance AB Complete
On-site response time Target 2 business days* Guaranteed 2 business days* Guaranteed next business day*
Scheduled on-site planned maintenance (PM)      
Remote instrument diagnostics      
Parts, labor, and travel for repair 10% discount optional add-on in selected regions    
Priority access to remote service engineer      
Requalification post-PM and critical repairs      
Troubleshooting by field application scientist      
*Response times vary by region.

How to reach us

To find your local support or technical support team, visit thermofisher.com/contactus

For product FAQs, protocols, training courses, and webinars, visit thermofisher.com/technicalresources

For additional information on our AB service plans, please contact us at service.sales@thermofisher.com or via telephone at 800-327-3002 (toll-free in US only) or (800) 5345-5345, option 2 (Europe, Middle East, and South Africa)