Untitled Document

Real-time PCR

Service plans for real-time PCR systems

  7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT QuantStudio 3D, StepOne™ &
StepOnePlus™
ViiA™ 7 ViiA™ 7 Dx QuantStudio™ 3 & 5 QuantStudio™ 6, 7 & 12K
On-Site Service Plans
AB Complete    
AB Assurance ✓*  
AB Maintenance Plus    
Remote Center (Depot) Service Plans
AB RC Maintenance                
AB RC Maintenance Plus                
AB RC Support              
AB RC Support Plus              
Rapid Exchange              
*Includes OQPQ or Calibration and Performance Check

Value-added services

  7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT QuantStudio 3D, StepOne™ &
StepOnePlus™
ViiA™ 7 QuantStudio™ 3 & 5 QuantStudio™ 6, 7 & 12K
Remote Monitoring   ✓*    
Remote Service Center Access
On-Site Application Consulting
Planned Maintenance
*With version 2.0                

Compliance and validation services

  7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT QuantStudio 3D, StepOne™ &
StepOnePlus™
ViiA™ 7 QuantStudio™ 3 & 5 QuantStudio™ 6, 7 & 12K
IQ/OQ/IPV
On-Site Temperature Verification
Pure Dye Calibration  
Computer System Validation        
On-Site Risk Assessment

Warranty details

  7300 Series 7500 &
7500 Fast
7500 Fast Dx 7900HT QuantStudio 3D, StepOne™ &
StepOnePlus™
ViiA™ 7 QuantStudio™ 3 & 5 QuantStudio™ 6, 7 & 12K
Length of Warranty (Years) 1 1 1 1 1 1 1 1
Extended Warranty Available
* Includes 2 OQPQ or Calibration and Performance checks per year. ** with version 2.0

Flow cytometry

Service plans

  Attune™
Acoustic Focusing Cytometer
Attune™ NxT
Acoustic Focusing Cytometer
On-Site Service Plans
AB Complete
AB Assurance
AB Maintenance Plus
Remote Center (Depot) Service Plans
Maintenance    
Maintenance Plus    
Support    
Support Plus    
Rapid Exchange  

Value-added services

  Attune™
Acoustic Focusing Cytometer
Attune™ NxT
Acoustic Focusing Cytometer
Remote Monitoring  
Remote Service Center Access  
On-Site Application Consulting  
Planned Maintenance  

Compliance and validation services

  Attune™
Acoustic Focusing Cytometer
Attune™ NxT
Acoustic Focusing Cytometer
IQ/OQ/IPV  
On-Site Temperature Verification    
Pure Dye Calibration    
Computer System Validation    
On-Site Risk Assessment

Warranty details

  Attune™
Acoustic Focusing Cytometer
Attune™ NxT
Acoustic Focusing Cytometer
Length of Warranty (Years) 1 1
Extended Warranty Available

Benchtop devices

Service plans

  Neon™ Transfection System, E-Gel™ iPrep™ Purification Instrument KingFisher™ Processor AutoMate™ Express Forensic DNA Extraction System Qubit™ Fluorometer , PowerEase™ Power Supply, iBlot™ Device, MAGic MagMAX™ Sample Preparation Systems
On-Site Service Plans
AB Complete            
AB Assurance      
AB Maintenance          
Remote Center (Depot) Service Plans
AB RC Maintenance            
AB RC Maintenance Plus          
AB RC Support            
AB RC Support Plus            
Rapid Exchange          
AB Extended Care            

Value-added services

  Neon™ Transfection System, E-Gel™ iPrep™ Purification Instrument KingFisher™ Processor AutoMate™ Express Forensic DNA Extraction System Qubit™ Fluorometer , PowerEase™ Power Supply, iBlot™ Device, MAGic MagMAX™ Sample Preparation Systems
Remote Monitoring            
Remote Service Center Access        
On-Site Application Consulting            
Planned Maintenance        
Phone access to remote service engineer            

Compliance and validation services

  Neon™ Transfection System, E-Gel™ iPrep™ Purification Instrument KingFisher™ Processor AutoMate™ Express Forensic DNA Extraction System Qubit™ Fluorometer , PowerEase™ Power Supply, iBlot™ Device, MAGic MagMAX™ Sample Preparation Systems
IQ/OQ/IPV        
On-Site Temperature Verification            
Pure Dye Calibration            
Computer System Validation            
On-Site Risk Assessment  

Warranty details

  Neon™ Transfection System, E-Gel™ iPrep™ Purification Instrument KingFisher& Processor AutoMate™ Express Forensic DNA Extraction System Qubit™ Fluorometer , PowerEase™ Power Supply, iBlot™ Device, MAGic MagMAX™ Sample Preparation Systems
Length of Warranty (Years) 1 1 1 1 1 1
Extended Warranty Available        

Thermal cyclers

Service plans

  Veriti™ Dx and Veriti™ 60-, 96-, and 384-Well Thermal Cyclers GeneAmp™ 9700 60-, 96-, and 384-Well PCR Systems GeneAmp™ 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™ Thermal Cycler
Remote center (Depot) service plans
AB RC Maintenance    
AB RC Maintenance Plus    
AB RC Support
AB RC Support Plus
Rapid Exchange 2720

Value-added services

  Veriti™ Dx and Veriti™ 60-, 96-, and 384-Well Thermal Cyclers GeneAmp™ 9700 60-, 96-, and 384-Well PCR Systems GeneAmp™ 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™ Thermal Cycler
Remote Monitoring            
Remote Service Center Access
On-site application consulting              
Planned Maintenance

Compliance and validation services

  Veriti™ Dx and Veriti™ 60-, 96-, and 384-Well Thermal Cyclers GeneAmp™ 9700 60-, 96-, and 384-Well PCR Systems GeneAmp™ 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™ Thermal Cycler
IQ/OQ (IPV not available) Field Service Engineer (FSE)  
Customer  
On-Site Temperature Verification
Pure Dye Calibration            
Computer System Validation            
On-Site Risk Assessment
Multiplex Dynamic Temperature Verification (MDTV) ✓ *  
* MDTV service not currently offered on 60-well GeneAmp PCR System 9700

Warranty details

  Veriti™ Dx and Veriti™ 60-, 96-, and 384-Well Thermal Cyclers GeneAmp™ 9700 60-, 96-, and 384-Well PCR Systems GeneAmp™ 9800 Fast Thermal Cycler 2700 and 2720 Thermal Cyclers ProFlex™ PCR System SimpliAmp™ Thermal Cycler
Length of Warranty (Years) 1 2 2 2 2 2
Extended Warranty Available

Next-generation sequencing

Service plans

  S5™ & S5™ XL Systems,
PGM™ and Proton™ Systems
Ion Torrent™ PGM™ Dx System Ion Chef™ System Ion Reporter Server System Ion OneTouch™ 2 System SOLiD™ 3 & 4 & Corvaris™ Systems Ultra-Turrax™ Tube Drive from IKA Works Hydro
Shear™
System
EZ Bead™ Enricher EZ Bead™ Amplifier & Emulsifier AB Library Builder™
On-Site Service Plans
AB Complete                
AB Assurance ✓*      
AB Maintenance Plus                
Remote Center (Depot) Service Plans
AB RC Maintenance                      
AB RC Maintenance Plus                      
AB RC Support                  
AB RC Support Plus                      
Rapid Exchange                  
* Includes Operation Qualification and Performance Qualification.

Value-added services

  S5™ & S5™ XL Systems,
PGM™ and Proton™ Systems
Ion Torrent™ PGM™ Dx System Ion Chef™ System Ion Reporter Server System Ion OneTouch™ 2 System SOLiD™ 3 & 4 & Corvaris™ Systems Ultra-Turrax™ Tube Drive from IKA Works Hydro
Shear™
System
EZ Bead™ Enricher, Amplifier & Emulsifier AB Library Builder™
Remote Monitoring              
Remote Service Center Access      
On-Site Application Consulting      
Planned Maintenance          

Compliance and validation services

  S5™ & S5™ XL Systems,
PGM™ and Proton™ Systems
Ion Torrent™ PGM™ Dx System Ion Chef™ System Ion Reporter Server System Ion OneTouch™ 2 System SOLiD™ 3 System SOLiD™ 4 System Ultra-Turrax™ Tube Drive from IKA Works HydroShear™ System EZ Bead™ Enricher, Amplifier & Emulsifier AB Library Builder™
IQ/OQ/IPV                
On-Site Temperature Verification                      
Pure Dye Calibration                      
Computer System Validation                      
On-Site Risk Assessment  

Warranty details

  S5™ & S5™ XL Systems,
PGM™ and Proton™ Systems
Ion Torrent™ PGM™ Dx System Ion Chef™ System Ion Reporter Server System Ion OneTouch™ 2 System SOLiD™ 3 & 4 & Covaris™ System Ultra-Turrax™ Tube Drive from IKA Works HydroShear™ System EZ Bead™ Enricher, Amplifier & Emulsifier AB Library Builder™
Length of Warranty (Years) 1 1 1 1 1 1 1 1 1 1
Extended Warranty Available  

Sanger sequencing

Service plans

  310, 3100,
3100-Avant™
Genetic Analyzers
3130,
3130xl

Genetic Analyzers
3500,
3500xl

Genetic Analyzers
3500 Dx,
3500xL Dx

Genetic Analyzers
3730,
3730xl

Genetic Analyzers
Copan
On-Site Service Plans
AB Complete 310 Genetic Analyzer
AB Assurance ✓*
AB Maintenance 310 Genetic Analyzer  
Extended Care 3100-Avant™          
*Includes OQPQ, or Calibration and Performance Check.
Remote Center (Depot) Service Plans
AB RC Maintenance            
AB RC Maintenance Plus          
AB RC Support            
AB RC Support Plus            
Rapid Exchange            

Value-added services

  310, 3100,
3100-Avant™

Genetic Analyzers
3130,
3130xl

Genetic Analyzers
3500,
3500xl

Genetic Analyzers
3500 Dx,
3500xL Dx
Genetic Analyzers
3730,
3730xl

Genetic Analyzers
Copan
Remote Monitoring  
Remote Service Center Access  
On-Site Application Consulting  
Planned Maintenance  

Compliance and validation services

  310, 3100,
3100-Avant™

Genetic Analyzers
3130,
3130xl

Genetic Analyzers
3500,
3500xl

Genetic Analyzers
3500 Dx,
3500xL Dx

Genetic Analyzers
3730,
3730xl

Genetic Analyzers
Copan
IQ/OQ/IPV  
On-Site Temperature Verification            
Pure Dye Calibration            
Computer System Validation    
On-Site Risk Assessment  

Warranty details

  310, 3100,
3100-Avant™

Genetic Analyzers
3130,
3130xl

Genetic Analyzers
3500,
3500xl

Genetic Analyzers
3500 Dx,
3500xL Dx

Genetic Analyzers
3730,
3730xl

Genetic Analyzers
Copan
Length of Warranty (Years) 1 1 1 1 1 1
Extended Warranty Available  

Cell analysis

Service plans

EVOS™ XL and EVOS™ XL Core Imaging Systems EVOS™ FL and EVOS™ FL Color Imaging Systems EVOS™ FL Auto Imaging System EVOS™ Onstage Incubator FLoid™ Cell Imaging Station ArcturusXT™ LCM Instrument ArrayScan™ HCS System & CellInsight™ CX5 HCS Platform Countess™ II and Countess™ II FL
On-Site Service Plans

AB Complete

AB Assurance

   

AB Maintenance

AB Protection

 

AB Maintenance Plus

   
Remote Center (Depot) Service Plans

AB RC Support

AB RC Support Plus

Rapid Exchange

Value-added services

EVOS™ XL and EVOS™ XL Core Imaging Systems EVOS™ FL and EVOS™ FL Color Imaging Systems EVOS™ FL Auto Imaging System EVOS™ Onstage Incubator FLoid™ Cell Imaging Station ArcturusXT™ LCM Instrument ArrayScan™ HCS System & CellInsight™ CX5 HCS Platform Countess™ II and Countess™ II FL

Remote Monitoring

Remote Service Center Access

On-Site Application Consulting

 

Planned Maintenance

 

Phone access to remote service engineer

     

Compliance and validation services

EVOS™ XL and EVOS™ XL Core Imaging Systems EVOS™ FL and EVOS™ FL Color Imaging Systems EVOS™ FL Auto Imaging System EVOS™ Onstage Incubator FLoid™ Cell Imaging Station ArcturusXT™ LCM Instrument ArrayScan™ HCS System & CellInsight™ CX5 HCS Platform Countess™ II and Countess™ II FL

IQ/OQ/IPV

On-Site Temperature Verification

Pure Dye Calibration

Computer System Validation

On-Site Risk Assessment

               

Warranty details

EVOS™ XL and EVOS™ XL Core Imaging Systems EVOS™ FL and EVOS™ FL Color Imaging Systems EVOS™ FL Auto Imaging System EVOS™ Onstage Incubator FLoid™ Cell Imaging Station ArcturusXT™ LCM Instrument ArrayScan™ HCS System & CellInsight™ CX5 HCS Platform Countess™ II and Countess™ II FL

Length of Warranty (Years)

1 1 1 1 1 1 1 1

Extended Warranty Available