With Thermo Fisher Scientific, you can choose from flexible service plans and a variety of value-added services for our instruments, allowing you to determine the level of support that best meets your laboratory's needs and budget. Thermo Fisher Scientific has the knowledge and experience to help optimize your instrument performance, maximize the availability of your critical systems, and streamline your laboratory workflows.

A service plan from Thermo Fisher Scientific can help you:

  • Maximize productivity
  • Optimize your laboratory's efficiency
  • Lower the cost of ownership
  • Obtain unmatched availability of critical laboratory systems
  • Increase quality
  • Lower costs by minimizing lost data, samples, or reagents

On-Site Service Plans

Service Packages at a Glance

AB Complete Plan

AB Assurance Plan

AB Maintenance PLUS Plan

On-site response time
Scheduled planned maintenance
Application technical support
Instrument operating software updates
On-site service—labor, parts, travel
Phone and email access to engineers
in the Remote Service Center
 
Computer coverage  
Remote instrument monitoring diagnostics  
On-site application consulting    
Qualification service    

 

Depot Repair Plans

Service Packages at a Glance

Rapid Exchange

ABRC Support

Response time Replacement shipped out in 1 business day Your instrument repaired and returned in ~3 weeks
Off-site repair service—shipping, parts, labor
Highest priority for Remote Service Center