The AB Extended Care Plan is designed to help your laboratory prepare for instrument obsolescence as technologies change. Certain restrictions apply. Contact your Service and Support Representative for details.

The AB Extended Care Plan includes:

  • Parts, labor, and travel for remedial repair. 
  • No charge for planned maintenance visits. The number of planned maintenance visits Thermo Fisher Scientific and/or its affiliate(s) estimate will be performed during the plan period is indicated in the quotation.*
  • Guaranteed priority response time of 2 business days after receipt of a service call. Certain restrictions apply. Contact your Service and Support Representative for details.           
  • A target response time of 3 business days for remedial repairs. Thermo Fisher Scientific and/or its affiliate(s) will use reasonable efforts to respond within 3 business days from receipt of a service call. Certain restrictions apply. Contact your Service and Support Representative for details.
  • Priority telephone and email access to instrument technical support.
  • Telephone and email access to application technical support.
  • Remote instrument monitoring and diagnostics, which provides for notification to the customer of instrument failures or errors that are reported by Remote Monitoring and Diagnostics Service monitoring software (not available for certain models). 

Computer hardware and instrument operating software are excluded from coverage within this service plan. Computer hardware may be repaired on a time-and-material basis. 

Complete list of instruments serviced


Important Notes and Footnotes

Due to the fact that the AB Extended Care Plan is a service plan that covers the instrument after the period for which Thermo Fisher Scientific and/or its affiliate(s) have indicated to support the unit after Thermo Fisher Scientific and/or its affiliate(s) discontinued its manufacture and sale, acquiring the parts needed for repairs and maintenance, and sourcing them, may become unreasonably difficult during the term of the plan. In such an event, Thermo Fisher Scientific and/or its affiliate(s) may immediately terminate this service plan by a written notice to the customer and will provide customer with any refund or credit pursuant to the terms of the Thermo Fisher Scientific and/or its affiliate(s) Service Agreement Terms and Conditions. 

It is the customer’s responsibility to provide access to Thermo Fisher Scientific and/or its affiliate(s) to complete the service, planned maintenance, Installation Performance Verification, and other service calls within the plan period. Service calls not completed or planned maintenance not scheduled within a plan period will be canceled unless Thermo Fisher Scientific and/or its affiliate(s) failed to make reasonable efforts to complete the call or schedule the planned maintenance visit within the plan period. Customer is responsible for scheduling a planned maintenance visit on a date mutually agreed upon with Thermo Fisher Scientific and/or its affiliate(s).  

* Planned maintenance visits are intended to minimize the need for service calls. At the discretion of Thermo Fisher Scientific and/or its affiliate(s), Thermo Fisher Scientific and/or its affiliate(s) may make more than the number of planned maintenance visits indicated in the quotation. Customer will not be charged for any planned maintenance visits made during the plan period, except for visits requested by customer that are in addition to the number indicated in the quotation.