Maintain Reliable Service Throughout Your System's Life Cycle

Your results are important, so to keep your experiments up and running, our service and support teams strive to provide the most up-to-date information on all of our research instruments. To help plan for your lab’s future needs as technologies change, as we continue to launch new products, and as older products become obsolete, visit this page to learn about service options for older instruments.

Retirement of the 3100-Avant™ and 3100 Capillary Electrophoresis Genetic Analyzers

Thermo Fisher Scientific retired the 3100-Avant™ and 3100 Capillary Electrophoresis Genetic Analyzers effective December 31, 2011. Although instrument production has ceased, we will continue to provide service support to 3100 Series Systems users on a time and materials basis, as long as parts and materials are available. This includes related PC software and hardware, reagents, and consumables, as well as maintenance and repair service, and technical and applications support.

Trade-in options 

For best performance, we recommend that you replace your current 3100 instrument with a new 3500 Series System. For transition convenience all 3100 Series Systems, including the 3100 and 3100-Avant™ instruments, can be traded-in toward the purchase of the new 3500 Series instrument.  All pre-existing service contracts will be carried through the upgrade and trade-in process to the new systems.

The 3500 Series incorporates the latest capillary electrophoresis technology, featuring:

  • Higher data quality, offering high sizing precision, improved migration time, and uniformity
  • Easy-to-use data collection software with integrated primary analysis and quality control
  • Ready-to-use consumable packages
  • RFID capability to better track consumables usage
  • Versatile throughput capability with 8 and 24 capillaries
  • Faster results with a one-polymer, one-array configuration

Learn more about our 3500 and 3500xl Genetic Analyzers

For information on trade-in options, please contact us at service.sales@lifetech.com or via telephone at 800 955 6288 (toll-free in US only).

Why has the 7300 Real-Time PCR System been discontinued?

The Applied Biosystems™ 7300 Real-Time PCR System has been and continues to be a valuable and reliable instrument for many of our customers. However, due to the introduction of newer and more technologically advanced instruments such as the recently released  Applied Biosystems™ QuantStudio™ 3 Real-Time PCR System and the QuantStudio™ 5 Real-Time PCR System, the decision was made to discontinue the manufacture and sale of the 7300 Real-Time PCR System on December 31, 2011.

What level of support will be offered for the 7300 Real-Time PCR System?

We intend to use commercially reasonable efforts to support current 7300 Real‐Time PCR System users with related software, reagents and consumables, as well as maintenance and repair service and technical and applications support for a period of six (6) years, at a minimum, from the date of discontinuance, or longer if spares remain available in our inventory. If any changes to the level of support we can offer should be necessary, you will be notified at that time.

Trade-in options

We're offering trade-ins for the latest-generation of Applied Biosystems™ Real-Time PCR Systems, including the recently released QuantStudio™ 3 Real-Time PCR System and the QuantStudio™ 5 Real-Time PCR System. All pre-existing service contracts will be carried through the upgrade and trade-in process to the new system.

Learn more about the QuantStudio™ 3 and 5 Real-Time PCR Systems

For information on trade-in options, please contact us at service.sales@lifetech.com or via telephone at 800 955 6288 (toll-free in US only) or 00 800 5345 5345, option 2 (Europe, Middle East and South Africa).