When you partner with Thermo Fisher Scientific in the effort to advance science, you want to transact with us quickly and seamlessly, easily accessing relevant content and finding more ways to increase your productivity.
With this in mind, we have created a new, streamlined, customer-support experience to help you save valuable time—so you can focus on science. Just as ordering on thermofisher.com provides a fast, convenient, and customized experience, our new support center has been reimagined to help you get back to the work that matters most.
Available on all mobile devices, our new support experience is designed to quickly help you with things like ordering assistance, order status, reporting an issue, and more.
For specific product issues, technical support, or website assistance, select the appropriate link under Contact Us to provide details on your issue and we will route your concern to our experts for a timely response.
We have also expanded self-service capabilities, which will guide you through getting an account, ordering, checking an order status, managing orders and using your new account dashboard.
Each topic includes time-saving tips, as well as step-by-step instructions for each topic- to ensure you can get your answers quickly.