Life Technologies’ TaqMan® Assays QPCR Guarantee Program Sets New Industry Standard for Customer Service and Support
by Sam Raha, Vice President and General Manager of Genomic Assays - 11/19/10
Today we are launching Life Technologies’ TaqMan® Assays QPCR Guarantee Program, which is designed to provide customers with unparalleled peace of mind by offering to replace any of our more than 7 million pre-designed TaqMan® assays that don’t meet their expectations (see video).
The program helps take some of the risk out of their research by guaranteeing the quality, performance, content, and results (hence the acronym “QPCR”), across Life Technologies’ line of pre-designed TaqMan® Assays. If for any reason a pre-designed assay does not perform to the level of our customers’ satisfaction, Life Technologies will first help troubleshoot the issue and, if unsuccessful, we will replace the assay or credit their account.
This is Life Technologies’ way of formalizing our commitment to our customers by standing behind the industry’s best-performing and most-consistent pre-designed qPCR assays.
TaqMan® pre-designed assays are used in laboratories around the world among clinical, pharmaceutical, agricultural and academic researchers. They serve as powerful tools to rapidly and precisely measure genomic and proteomic changes in studies that are applied toward disease research, drug discovery, and agricultural development.