Services Central Features

Quickly request service

• Submit support request 24/7, in less than 3 minutes†
• Attach files and provide additional details for a faster resolution
• Experience the convenience of a pre-filled form; Services Central already knows your instrument information and contact information

Preventive maintenance (PM) scheduling request:^‡

• Easily request PM scheduling 24/7^†
• See confirmed scheduled PM dates within Services Central.
• Request a quote for an additional PM or for a PM for instruments without coverage

Always know the progress of your service request

• Track open ticket status
• View scheduled onsite date for all service tickets that are in progress

Service history including reports in one place

• View past service tickets
• Access and download service reports for completed service§
• Easily access manuals

Expand your knowledge

• Search documents and topics related to your instruments or browse the Knowledge Base to access more resources and articles
• Discover the latest applications with detailed method information, chromatograms and related compound information in the AppsLab Library

Stay ahead of expiring coverage with hassle-free service plan quotes

• See alerts and receive emails up to 90 days before your coverage expires
• Conveniently request a service contract quote on Services Central with pre-filled information
• Our service plans for instruments and equipment are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership

On-demand service quotes

• Request a quote for compliance services—including installation qualification (IQ), operational qualification (OQ), performance testing (temperature mapping/cycle testing), and calibrations, or preventive maintenance; a Thermo Fisher Scientific representative will contact you with your personalized quote.
• For a repair, you can view your quote in Services Central; when you’re ready to move forward, select “Place Order” or download a copy to share with your purchasing team

Instrument access control

• See and control who has access to a specific instrument and equipment.
• Manage other users’ roles on instruments you manage
• Ability to enable and disable access to a specific instrument
• Deactivate non-active users
• Activating Access Control enables Admin features and user roles

Activity log

• View activities for instruments in your Services Central account
• View up to six months of activity with details on when things changed, what changed, and who changed it
• Details captured include support requests, nickname changes, note changes, and adding/removing of users
  

Create systems or groups

• Systems—Create an instrument system from individual components
• Groups—Group instruments or systems based on location
• Share instruments, groups, and systems with others
• Personalize your assets with shared Nicknames and configurations

• Access one centralized place for all delivery and installation details
• Select your preferred delivery date directly in the platform
• Complete your pre-installation checklist to help ensure a smooth, timely setup

Easily order consumables

• Need help selecting the right consumables? Use our selection guides to pick the right consumables
• Already know the consumable you need? Use the Quick Order link and enter the catalog number
• Share your shopping cart if the purchase needs to be handled by a colleague
• Purchase with a credit card or purchase order (PO)

Shop for eLearning courses

• Purchase consumables with confidence using selection guides and browse our education offerings, including eLearning courses.
• Find exclusive promotional offers

1

Sign in to your Thermo Fisher Scientific account or create a new account at thermofisher.com/servicescentral/login.

2

Add supported instruments and equipment by going to "Add instruments" and use their serial numbers to add them to Services Central.