Service & Support Cascadion Care

 

Cascadion Service & Technical Support

The Cascadion Care Team will be providing service and support for the continuity of your clinical testing service. The decision to incorporate the Thermo Scientic™ Cascadion™ SM Clinical Analyzer is the start of the journey. Our team will be there through all of the steps toward a successful installation and continued routine use.

Support for the Cascadion Analyzer is provided by Thermo Fisher Scientific engineers and applications specialists who are part of a dedicated Cascadion Care team based in your regional area. This team is trained to understand the needs and priorities of clinical laboratories and the requirements of implementing a new clinical system.

 Photo of men carrying out deliveries

Comprehensive Installation and Implementation

  • To understand your needs a full site survey is done before installation and implementation. 
  • Upon delivery of a Cascadion Analyzer, a Thermo Fisher Scientific engineer will attend the delivery, unpack and install the Cascadion Analyzer, and set up your Cascadion Assays. 
  • Data connectivity to your laboratory information system (LIS) is supported as part of the Cascadion implementation and installation process. 
  • All documentation for the qualification of the Cascadion Analyzer and Assays is provided to your laboratory.
 Photo of men carrying out deliveries

Convenient Service and Support

To ensure a continuous and successful experience with the Cascadion system, we will be offering  a full service and support contract. This will cover the comprehensive costs of service and technical support including labor and travel for emergency breakdowns and preventative maintenance as well as all the necessary spare parts to run the Cascadion system for a full year. 

Optimize Lab Efficiency

Operator Training
Flexible certified course for Cascadion user training
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Data Connectivity
Interface bi-directionally to LIS (Laboratory Information Systems) or middleware
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Remote Monitoring Services
Enable 24/7 proactive monitoring of your System
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Complete Service & Support
Includes preventative maintenance and inspection visits
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Please contact your representative to learn more about the availability of service, support and training in your region.
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Thermo Fisher Scientific products are distributed globally so uses, applications, and availability of product in each country depend on local regulatory marketing authorization status.