Remote Monitoring Services

What is Remote Monitoring Services?

Remote monitoring service is not just data capture and record keeping; Remote monitoring services is the way that we proactively care for your Thermo Scientific™ Cascadion™ SM Clinical Analyzer.  The discrete systems within Cascadion SM Clinical Analyzer ensure that no patient data is visible or transferable at any time.

To minimize downtime, the Cascadion Analyzer has predictive fault-finding using only Cascadion Analyzer parameters to identify and notify our service team to any potential issues.

Our team can monitor system performance 24/7 remotely and proactively react to any signal.

How Does Remote Monitoring Service Work?

  • Remote monitoring is installed on one of two computers of the Cascadion SM Clinical Analyzer
  • Selected data is transferred every minute to a secure server and analyzed with Cascadion support notified if needed.

What is included with Remote Monitoring Services?

Secured Online Alarm Monitoring and automatic notification to Support Team

  • Decrease troubleshooting & diagnostic time
  • Decrease your on phone “Interaction” time
  • Enable problem detection
  • Identify bad practices for a better use and productivity
  • Enable remote desktop control (optional) of the Cascadion implementation and installation process.

Benefits to Remote Monitoring Services

  • Proactive problem detection
  • Decreased time for troubleshooting and diagnosis
  • Decreased time for resolution and fixes
  • Decreased interaction time on phone
  • Remote control and desktop collaborative problem resolution
  • Enable faster repair time

To learn more about remote monitoring, download the most frequently asked questions.

Remote Monitoring Service is the worry-free solution to monitor your system data and manage the health of the Cascadion SM Clinical Analyzer.

Support Services

Today’s complex clinical laboratories need experienced monitoring, identifying issues and correcting the problem before they impact your laboratories samples.

Phone Support
A regional phone hotline is staffed with multilingual Thermo Fisher Scientic representatives.
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Remote Support
The Cascadion SM Clinical Analyzer is designed to securely connect to the Thermo Fisher Scientific web-based service environment to enable 24/7 proactive monitoring of your System.
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Please contact your representative to learn more about the availability of service, support and training in your region.
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Thermo Fisher Scientific products are distributed globally so uses, applications, and availability of product in each country depend on local regulatory marketing authorization status.