You’re never alone—proactive, comprehensive support
No one knows your 3500 Dx Series instruments or software better than the company that designs, builds, and supports them. And no one has a longer history of providing service for genetic analysis systems within complex laboratory environments than we do.
Every new instrument purchase comes with a one-year warranty. Longer-term service plans are also available that provide you with guaranteed response times* and priority phone access to our trained and certified technical and instrument support specialists. When purchased at the same time as your instrument, these services plans can help you save substantially on instrument care.
Beyond repair to proactive care
The AB Assurance Plan is our premium repair plan, designed to maximize instrument performance and help ensure availability of critical systems. It will help keep your laboratory running smoothly with preventive maintenance, proactive instrument monitoring, and—should one of your instruments require repair—fast response.
Qualification services—helping keep you “up to specs”
Whether you need Installation Qualification and Operation Qualification (IQ/OQ) or Instrument Performance Qualification (PQ), our qualification services provide documentation to share with your regulated body and verify that your instrument is working according to manufacturer’s specifications.
Computer System Validation (CSV) and risk assessment—going the extra mile
An instrument qualification service is only the starting point in your validation. Our Compliance Services professionals, working closely with your staff, can help you get into production faster while helping to manage your compliance and control CSV costs.
Your instruments are now easier to manage
All your instrument use and care records are now in one place—the no-cost, no-hassle Instrument Management tool**. Get instant access to the complete service history of your instruments, check instrument availability, schedule instrument time from anywhere in the world, and more. To learn more, go to thermofisher.com/easiertomanage
*Guaranteed response times are dependent on type of service plan and geographic region.
**Instrument Management tool is currently available only in English and in selected countries; please inquire for availability in your country.