At Thermo Fisher Scientific, we have decades of experience working with laboratories and health systems to provide innovative service offerings that optimize lab efficiency. Rest assured that we are bringing that same level of dedication and expertise to addressing the needs of the COVID-19 pandemic.
From impeccable customer and diagnostic service to technical support, we take care of you, so you can focus on taking care of the customers that rely on your results.
We are able to provide exceptional test performance at a scale designed to meet the demands of any customer.
Our technical support team will provide the end-to-end support your lab needs to run our tests on your instruments and provide accurate, quality results. From supplying the proper information for the instrument protocol to helping validate and troubleshoot the assay, we will be there for you to ensure bringing this testing into your lab is as streamlined and successful as possible by reducing barriers to go-live.
We know that for many laboratories and health systems, a robust marketing program isn’t always a possibility. Between tight budgets and small teams, the ability to advertise, educate, and communicate about what your lab has to offer is often compromised.
That’s why we provide more than just technical support. Our partnership comes with a marketing library of assets, from direct-to-patient social media campaigns, to customizable digital and print assets, to on-demand education materials, all of which help you communicate about our shared diagnostic offerings.