The Remote Monitoring and Diagnostics Service helps to improve Applied Biosystems, Invitrogen, and Ion Torrent instrument uptime by enabling our service personnel to remotely diagnose and proactively respond to instrument issues. When the service is initiated, instrument and computer performance data are sent to a secure, centrally located system on a periodic basis, where our service support team can immediately and proactively troubleshoot, diagnose, and help maintain performance of your instruments.
The service is responsible for monitoring the instrument’s critical operating parameters, helping to provide you with peace of mind that your unit is functioning according to specifications.
Frequently asked questions (FAQs)
Features
- Helps improve up-time
- Enables remote monitoring and diagnostics from almost anywhere in the world
- Helps decrease total cost of product ownership
- Provides telephone access to remote service engineers
- Reports historical performance data
Benefits
- Proactive problem detection and automated service initiation
- Decrease time for troubleshooting and diagnosis
- Remotely controlled desktop resolution of problems and first-time fixes
- Less time spent on the phone with service personnel
- Version control of software and firmware
Get connected today. Contact the Remote Service Center:
- Contact Us ›
- Telephone: 800 327 3002, option 3 (toll-free in US only)
- Telephone: 00 800 5345 5345, option 2 (toll-free in Europe, Middle East and South Africa only)
