Service and Support for the Scios 3 FIB-SEM

EM instrument service and support from Thermo Fisher Scientific

Service and support from Thermo Fisher Scientific will empower your success for the lifetime of your system. Simplify your budget and maximize availability with the extraordinary value and predictable cost of ownership we provide.

Service for your FIB-SEM imaging needs

  • Gain access to technical support and factory expertise with telephone support and RAPID remote diagnostics.
  • Keep systems in peak condition with the latest software updates, including licenses and installation.
  • Get Thermo Scientific quality parts expedited to your site from strategic global inventories.
  • Helps ensure a rapid response with priority access to Thermo Fisher Scientific’s engineers.
  • Experience optimized system function with regular preventive maintenance.

Most of the Thermo Scientific Service packages offer software updates and continuous access to our RAPID remote service and telephone support, ensuring that our technical experts' assistance is always at your disposal. Options for consumables coverage, extended service hours, and targeted uptime can provide additional business-critical support.

  Warranty (12 months) Classic Contracts*
Remote support
Preventive and corrective maintenance
Software updates
Spare parts
RAPID service
On-site response time 48 hours 24–96 hours


* Service offerings vary according to specific contracts and geographies

Remote Service for faster support

At Thermo Fisher Scientific, our digital capabilities allow us to be more agile and proactive in how we support your instrument.

Leveraging data and remote technologies enables us to expand our service reach, deliver an accelerated response, and optimize your system’s uptime and performance.

 

Our worldwide team of 1,300 service professionals is ready to assist you with technical issues or other service inquiries. Their goal is to expediently resolve any issue that might arise with your instrument.

For Research Use Only. Not for use in diagnostic procedures.