Thermo Fisher Scientific life science portfolio distribution in Switzerland will be transferred from LuBioScience to Thermo Fisher Scientific from October 1st, 2016
Dear Customer,
We are very pleased to announce that Thermo Fisher Scientific and LuBioScience have reached an agreement regarding the promotion and sale of Thermo Scientific™, Applied Biosystems™, Invitrogen™, and Gibco™ products to our customers in Switzerland. As of October 1st, 2016 all sales of our Thermo Fisher Scientific life sciences product portfolio will be handled directly through Thermo Fisher Scientific.
LuBioScience will continue to trade as a separate company and will remain your partner for their current product portfolio excluding; Thermo Scientific, Applied Biosystems, Invitrogen, and Gibco products.
Through this transition our goal is to ensure minimal disruption to you. To make sure your orders are not affected, please note the following:
| Customer Status | Change and actions |
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All Thermo Fisher Scientific life sciences products you previously purchased from LuBioScience can now be purchased directly from Thermo Fisher Scientific using your existing account. |
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Please contact our customer care team, on the details below, to create an account which will enable you to order Thermo Scientific, Applied Biosystems, Invitrogen, and Gibco products directly from Thermo Fisher Scientific as of October 1st 2016. |
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Please continue to use your current ordering process, using your existing LuBioScience account. All products from providers other than Thermo Fisher Scientific can still be purchased directly from LuBioScience. |
The following resources are readily available to provide assistance during this transition:
- Customer Care 0800 848800, email: orders_switzerland@thermofisher.com
- Supply Centre 0080018191001, email: supplycentre.query@thermofisher.com
- eCatalog/B2B Connection b2bsupportemea@lifetech.com or eCatalogsemea@lifetech.com
- Technical Support 0800 564929, email: eurotech@thermofisher.com
- Information/FAQs thermofisher.com/lubiocommunication
- Contact us thermofisher.com/contactus
You can rest assured that the high-quality service and support you have come to expect will continue.
Please contact your current sales representative if you have any questions. Thank you again for your business; we look forward to strengthening our partnership with you.
Sincerely yours,
Dr. Andreas Friese
Sr. District Manager Germany South, Switzerland & Austria
Life Sciences Solutions
Thermo Fisher Scientific
Peter Schüßler
Sales Leader Central Europe
Life Sciences Solutions
Thermo Fisher Scientific
Roland Schärli
CEO
LuBioScience GmbH