X-ray Diffraction Instruments Service and Support

Enhancing productivity and quality with innovative OES, XRF, and XRD services

At Thermo Fisher Scientific, our mission is to empower industries with advanced analytical tools such as Optical Emission Spectrometers (OES), X-ray Fluorescence (XRF) Spectrometers, and X-ray Diffractometers (XRD) so our customers can accelerate productivity, enhance product quality, and make faster, more informed process decisions. We help our customers achieve productivity gains through purposeful innovation and applications excellence, ensuring you can confidently attain your operational goals.

 

Our service offerings provide comprehensive solutions that drive operational excellence and ensure the longevity and efficiency of your OES, XRF, and XRD systems. Our service offerings are designed to meet the diverse needs of our customers, whatever those may be. We offer specific service plans for our product lines, high-quality spare parts, and responsive technical support for quick issue resolution.

Our service plans

Every analytical application, whether involving Optical Emission Spectrometers (OES), X-ray Fluorescence (XRF) Spectrometers, or X-ray Diffractometers (XRD), is unique. Our service experts understand this and take into account your specific needs and expectations when providing the tailored approach to services you deserve. Our comprehensive service portfolio is further designed to provide you with many value-added benefits.

  • Reduced Downtime: Regular preventive maintenance and pre-scheduled calibration visits can dramatically reduce production downtime and unnecessary product giveaways.
  • Flexible Coverage: We understand that our customers have unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs for OES, XRF, and XRD systems.
  • Priority Response: Customers who hold service contracts receive priority responses over non-contract customers, ensuring minimal disruption to your operations.
  • Manufacturer-Certified Parts: Our parts are guaranteed to perform to our instruments’ rigorous design specifications, ensuring optimal performance of your OES, XRF, and XRD equipment.
  • Predictable Costs: A Thermo Fisher Scientific service agreement provides on-site service for specific pieces of equipment and guarantees the highest level of response at predictable costs, thus eliminating surprises and allowing you better control over your expenses.
  • High Quality: All our engineers are factory-trained, and our manufacturing sites are ISO9001 registered and compliant. A machine calibration optimizes your instrument performance, and we provide traceable certification for your quality systems, ensuring the highest standards for your OES, XRF, and XRD instruments.
     
Features Preventive Advanced Premium
Technical support
Remote Technical Support3​ ● ● ●
Preventive Maintenance (PM) Service
Onsite PM Labor & Travel ● ● ●
PM Parts Kit4 ● ● ●
​Onsite Corrective Maintenance
​​Onsite Response Time1 Best Effort 3 business days2 3 business days
Labor 10% off ● ●
Travel 10% off ● ●
​​Factory-Certified Spare Parts4 X 10% off​ ●
Consumable Parts​ X X 10% off
Software Updates ● ● ●
System Upgrades X X 10% off
Additional Training X 10% off 10% off

Add-on services

Additional Preventive Maintenance​

Upgrade to 48-hour response time​

Upgrade to 72-hour response time​

X-Ray Tube Included*​

● Included​

x Excluded​

1 Actual targeted response time can vary based on local resources​

2 Starts from receipt of purchase order​

3 Level of availability of service can vary in different regions​

4 PM Parts Kit may not be available in all regions. Cost from customs fees is not covered by Thermo Fisher Scientific in some regions.

We’ve got your back — and your spare parts

Your OES and XRF instruments play a vital role in keeping your production and quality processes on track. That’s why we’re here to ensure you have the right parts, right when you need them.

We design and manufacture our spare parts to the highest standards, engineering them to work seamlessly with your equipment. As the original manufacturer, we understand every detail of your instrument. That means you get parts that are precision-matched, rigorously tested, and built for long-term performance—unlike generic alternatives.

Whether you're analyzing steel, copper, lithium, or any other critical material, your results depend on uptime, stability, and confidence in your data. Our genuine spare parts are here to support that, helping you stay productive and compliant without risking unplanned downtime.

 

Why our spare parts make a difference

  • Reliable results, every time
    OEM-grade parts ensure measurement accuracy and repeatability, protecting the integrity of your data.
  • Fewer breakdowns, more uptime
    Engineered for durability, our parts help prevent unexpected failures and keep your workflows running.
  • Expert support, on demand
    Need help selecting the right part or planning preventive maintenance? Our technical team is ready to support you.

Spare part kits: simplicity meets preparedness

Why order one part at a time when you can get everything you need in one kit?

Our spare part kits are tailored for your OES and XRF instruments, combining the most critical components for routine maintenance or common service intervals. Whether you're planning downtime or preparing for the unexpected, these kits give you peace of mind, and more:

  • Time savings – No need to track down individual part numbers or wait on multiple shipments.
  • Operational efficiency – Kits are optimized based on instrument usage, helping you stay ahead of wear and tear.
  • Cost effectiveness – Bundled pricing ensures better value compared to buying parts individually.
  • Thorough readiness – Everything you need in one place, ready when you are.

On-demand services, keep your instruments and operations running

When uptime is non-negotiable, you need service you can rely on. Our on-demand maintenance services are built around one goal: helping you get the most from your elemental analyzers, without interruption.

From preventive care to urgent repairs, our expert technicians are trained to support your OES and XRF instruments with precision, speed, and deep technical know-how. Whether you're working in metals production, mining, battery manufacturing, or carbon capture research, we’re here to help you stay focused on your mission—not your maintenance schedule.

 

Preventive maintenance

Avoid surprises. Our planned maintenance services are designed to catch and correct small issues before they become big problems. Regular inspections, calibrations, and part replacements provide multiple benefits:

  • Extended instrument lifespan
  • Sustained data accuracy
  • Reduction in unexpected downtime

Corrective maintenance

  • Rapid response time
  • Genuine spare parts
  • Field-tested expertise from OEM-certified technicians

Our Training Capabilities

We are committed to empowering our customers through comprehensive training programs tailored to OES, XRF, and XRD technologies. We offer three distinct training plans designed to meet the diverse needs of your team: Operator Training, Maintenance Training, and Advanced Training Solutions. Regular, proper training ensures that your staff remains proficient in the latest technologies and best practices, leading to improved operational efficiency, reduced downtime, and enhanced product quality. When you invest in our training programs, you equip your team with the knowledge and skills necessary to excel in their roles and drive your business forward.

Digital Remote Support (DRS)

Experience enhanced technical support with the latest in Digital Remote Support (DRS) capabilities*. Using intuitive remote desktop and mobile tools, our highly experienced and certified engineers can identify and resolve instrument issues remotely up to 30% of the time, turning days of possible downtime into minutes. If an on-site visit is still required, these digital repair tools enable our field engineers to identify necessary parts and prepare for repairs in advance, resulting in higher first-time fix rates to minimize your downtime. Unlimited, priority access to DRS is available to customers under warranty or with an active service contract. 

*Available within participating regions, see brochures for details.

For Research Use Only. Not for use in diagnostic procedures.