Search
Your partner in service, across the lifetime of your system
When you use a Thermo Scientific microscope, our service organization remains beside you at every step.
Whatever success looks like to you, we will meet you where you are to deliver impeccable care, prioritizing technical excellence and your unique objectives.
Our services were designed to meet the needs of each market, with options for all budgets and use cases.
Customer Testimonials
Service contracts do more than just fix your instrument when it’s broken. Services can help your organization achieve your goals through increased instrument utilization and efficiency.
Discover how some of our customers have benefited from our service expertise.
Supporting your work with innovative services and expert service teams
Our services blend a unique combination of people, tools, and technology designed to help you realize the full potential of your electron microscope. Leveraging data and remote technologies allows us to expand our service reach, deliver an accelerated response, and optimize your system’s uptime and performance. We partner with you from pre-installation through the entire life of your instrument to help ensure you reach your goals effectively.
Learn how we support the Medical School of Wisconsin’s Cancer Center and their work enabling structural analysis to develop targeted cancer therapies.
Delivering support wherever you are
A strong worldwide infrastructure is the foundation of our service delivery.
- Over 1,000 service colleagues focused on field service, technical support, applications, logistics, and more
- $100 million in service inventory strategically located for rapid deployment
- Four NanoPorts provide venues for collaboration, applications development, and instrument demos
- Production facilities provide additional expertise and engineering support
Remote Service helps us quickly support you, no matter what the world has in store.
Our team’s support capabilities go beyond our physical footprint. When you have a technical concern on your system, our global team of Remote Service Engineers can get you back up and running quickly.
- Delivers a faster and more agile diagnostic and troubleshooting process
- In 30% of cases, Remote Support can get you back up and running same-day
- If on-site support is needed, a Field Service Engineer will respond with parts already in hand
- Available at no additional cost to all Thermo Fisher Scientific customers
RAPID screen-sharing service.
RAPID (Remote Access Program for Interactive Diagnostics) is a secure screen-sharing service that allows our team to view your perspective, just as if they were on-site.
- Troubleshoots technical concerns on your Thermo Scientific system
- Puts you in control from start to finish
- Included with most Thermo Scientific service agreements
“RAPID is probably the biggest thing we go to first…that has helped us so much, and in a lot of cases, we can resolve things right away.”
— Teresa Sawyer, Oregon State University
Maintaining your equipment's performance and longevity is crucial.
- Reliability and compatibility—OEM parts are the most reliable choice for maintaining the integrity of your equipment.
- Quality assurance—Our OEM parts undergo rigorous testing and adhere to the highest standards of quality.
- Cost efficiency—Their durability and reliability reduce the need for frequent replacements, lowering overall maintenance costs.
- Performance assurance—Using OEM parts provides optimal performance and reduces the risk of equipment failure.
Style Sheet to change H2 style to p with em-h2-header class
Style Sheet for Komodo Tabs
Electron microscopy solutions for analysis, research, and characterization
Electron microscopy support and resources
Style Sheet for Support and Service footer
Style Sheet for Fonts
Style Sheet for Cards