Customer FAQs—List Price changes effective January 1, 2021

The List Price* change and FAQ relate to Thermo Scientific molecular and protein biology, Applied Biosystems, Invitrogen, Gibco and Ion Torrent products.

Please find below some Frequently Asked Questions (FAQ) which should answer any queries you may have. For further information please contact your local Account Manager who will be happy to help.

Thank you in advance for your continued support and we look forward to working with you throughout 2021.

1. Why are you changing the List Prices on January 1, 2021 for Thermo Scientific molecular and protein biology, Applied Biosystems, Invitrogen, Gibco and Ion Torrent products?
   The List Price changes and effective dates take into account the changing market conditions including currency fluctuations, inflation rate changes and other business costs. This change is required so that we remain competitive in the market, continuing to provide a high value offering, whilst managing the associated costs of doing business and retaining high levels of service and quality. We have not passed on the entirety of the cost increases we have experienced to our customers but have instead, endeavoured to keep any increases to an absolute minimum.
   
   
2. What are the list price average increases and when will they next be updated?
   The change in price differs per product line but it averages at ~3.5% on total sales. We are hoping to maintain the updated List Prices effective January 1, 2021 throughout 2021depending on market conditions.
   
   
3. When will new List Prices be available?
   All new List Prices can be viewed online at thermofisher.com starting January 1, 2021. For further information, please contact your Account Manager.
   
   
4. When can I see a copy of my updated account quotation and how will my prices change?
   Any Customer Annual Account Quotations will be updated as part of the renewal process, with new net prices effective January 1, 2021. A copy will be sent to you by your local Account Manager.
   
   
5. Can I obtain a copy of my country price list?
   We do not publish country price lists however our pricing is available on our website or through your Account Manager.
   
   
6. When should I upload the quote price file onto our system?
   Please work with your Account Manager to ensure that you load your new Account Quotation net pricing before January 1, 2021. This will help alleviate any order processing delays once the new pricing goes live.
   
   
7. I am a B2B customer with an electronic catalogue, is the process different for me?
   The only additional steps in the B2B process involve loading and approving an updated 2021 ecatalogue via the 3rd party provider. Your Account Manager will be in contact in due course and allow sufficient time for your system to be updated.
   
   
8. How are the rest of Thermo Fisher Scientific product portfolio prices affected by this announcement?
   The change announced here only affects the life sciences solutions portfolio*. Fisher Scientific will have the same List Price increases on the applicable life sciences solution portfolio effective January 1, 2021. For other Thermo Fisher Scientific products, please contact the relevant local Account Manager.
   
   
9. I order through an authorised distributor, am I affected by this price increase?
   Please contact your local distributor for their latest pricelist.
   
   
10. Will you be changing your freight charges?
    Thermo Fisher Scientific reviews its freight policy on an annual basis and adjusts it accordingly to offset any rising business costs. Thermo Fisher Scientific continues to work diligently to contain these costs and believes this freight policy review is essential to retain the levels of service our customers expect.
    
    
11. What are the freight policy changes going to be?
    The freight change for 2021 differs per country. All revised country standard freight terms for 2021 can be viewed online from January 1, 2021 at thermofisher.com.