Single-Use FlexCare Services

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From small-scale to large enterprise operations, we’ve got you covered

At Thermo Fisher Scientific, we understand that reliable equipment is crucial to your bioprocessing operations. That’s why we developed FlexCare services to help your single-use equipment operate at its best while helping you maximize productivity. Whether you’re focused on innovation and speed or optimizing your workflow, FlexCare services can empower your team to stay focused on your important work. We have a selection of service plans designed to meet your needs. 

 


Up to 2x faster response times


Decades of experience in bioprocessing technologies


Global network of experienced professionals and support teams

Dedicated service—tailored support for every team

For procurement: Help achieve cost predictability, with flexible service agreements designed to align with your budget and procurement cycles

For engineering: Help maximize equipment performance, with technical support and application insights when you need them most

For operations: Help minimize downtime, with fast response times and reliable service coverage





Flexible options

Built for single-use bioprocessing

Predictable costs and no surprises

Proactive maintenance

Dedicated support

Whether you’re managing a few units or scaling across multiple sites, our service plans are tailored to your needs.

Designed specifically for single-use systems, helping to promote optimized performance and reliability.

All-inclusive pricing for maintenance, repair parts, and training, to keep your budget in check.

Help prevent downtime with scheduled service visits and proactive problem-solving.

Get priority response times and knowledgeable technical assistance as needed.

FlexCare service plans

  TruService Warranty Uplift* Extended Warranty Essential  Enterprise
Requires a 3-year contract		 Exclusive
Response time** 5 business days 3 business day option 3 business days 2 business days or less
Corrective maintenance  40/80/160 hours ✔ ✔ ✔ ✔ ✔
Preventive maintenance 40/80/160 hours Full charges apply ✔ ✔ ✔ ✔
Travel 40/80/160 hours ✔ ✔ ✔ ✔ ✔
Added benefits PM and repair parts for maintenance — Full charges apply ✔ ✔ ✔ ✔
Personalized onboarding — — — — ✔ ✔
Service history review and consultation — — — — Option Quarterly
Services account manager — — — — — ✔
Customizable options — — — — — ✔

Enterprise options: Add or remove PM, 2-day FSE onsite training, spare parts


*Warranty uplift plan: Standard warranty may be uplifted to 3-day response.

**Response times and pricing vary based on the specific requirements of service. We make every effort to meet expectations, but actual timelines may be affected by complexity, volume, location, and other factors. Weekends and holidays are included only if specifically agreed upon as part of the pricing and service package.

***Time on site is based on standard business days and times (M-F) 8/5 local area time and excludes public/bank holidays.

Reliable, cost-effective, and ready when you need us

Interested in learning more about our FlexCare Services packages? Contact us today, and a representative will be in touch with more details.

For Research Use or Further Manufacturing. Not for diagnostic use or direct administration into humans or animals.