Unplanned instrument downtime resulting in an interruption to your lab’s operation is expensive. With our Rapid Exchange Service, should you have a problem with your instrument, we will send you a factory-certified refurbished replacement instrument of the same model within one business day from the date we determined that you need a replacement unit.

Using this value-priced service, when you have trouble with an instrument, you first call our Support Center. There you will get the assistance you need to resolve many types of technical problems. Should your instrument require repairs, we will send out a certified refurbished replacement instrument to you within one business day if we determine that you need a replacement unit. Then all you need to do is repackage the problem instrument and return it to us following our instructions. You keep the certified refurbished instrument. The service also includes priority telephone and email access to our Applications and Instrument Technical Support teams.

This service is ideal for those customers with user-installable instruments who do not require asset tag consistency and are operating under mission-critical timelines.

Certain exclusions apply. Contact your Service and Support Representative for details.

Rapid Exchange Service is available for the following instruments:

Real-time qPCR instruments:
StepOne  Real-Time PCR System
StepOnePlus Real-Time PCR System

Next-generation sequencing:
SOLiD EZ Bead System
Ion OneTouch System

Thermal cyclers:
ProFlex Thermal Cycler
Veriti 60-well Thermal Cycler
Veriti 96-well Thermal Cycler
Veriti 384-well Thermal Cycler
GeneAmp PCR System 9700, 96-well
GeneAmp PCR System 9700, Dual 96-well
GeneAmp PCR System 9700, Dual 384-well
9800 Fast Thermal Cycler
2720 Thermal Cycler

Benchtop devices:
BenchPro 2100 Plasmid Purification System
BenchPro 4100 Card Processing Station

Attune acoustic focusing cytometry instruments
Tali Image-Based Cytometer

EVOS cell imaging systems
EVOS XL Core Imaging System
EVOS XL Imaging System
EVOS FLoid Cell Imaging System
EVOS FL Imaging System
EVOS FL Color Imaging System
EVOS Onstage Incubator

Complete list of service options and instruments serviced

For additional information on Thermo Fisher Scientific service and support plans:

  • Contact us ›
  • Telephone: 800 327 3002, option 3  (toll-free in US only)
  • Telephone: 00 800 5345 5345, option 2 (toll-free in Europe, Middle East and South Africa only)