Comprehensive Service Plans and High-Quality Spare Parts

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Professional care for your rheometers, viscometers, and extruders 

At Thermo Fisher Scientific, we are dedicated to the precision and reliability of your material characterization instruments, including rheometers, viscometers, and extruders. Our comprehensive offerings address rheometer services, viscometer calibration services, extruder preventive maintenance, and other lab equipment calibration services. We support a variety of industries such as food, beverages, batteries, coatings, pharmaceuticals, and cosmetics.

 

Why choose our service solutions?

  • Maximized uptime: Regular maintenance and rapid technical support minimize downtime.
  • Expert support: You’ll have access to factory-certified engineers and remote technical support network.
  • Peace of mind: Flexible service plans are tailored to your needs, ensuring continuous product quality and compliance with industry standards.
  • Cost optimization: Your maintenance budget will be optimized with cost-effective service plans and preventive measures.
  • Predictability: Predictable maintenance schedules improve budget forecasts and enhance operational planning.

 

Our service plans

Features

Premium

Preventitive
Preventitive services
Preventitive maintenance  Included Included
PM consumables Included Included2
Calibration1 Included Included
Maintenance / Calibration certification Included Included
Customized classroom training Option Option
Instrument optimization
Remote technical support Business hours Business hours
Targeted on-site response Top priority Priority
Labor & travel Included 10% off
Depot repairs Included 10% off
Loaner instrument Complimentary4 10% off
Spare parts3 (replacement) Included 10% off
Spare parts (stock) 20% off 10% off
1 During scheduled PM only
2 During PM only
3 Exclusions apply
4 If required instrument is available
  • Preventive maintenance: Scheduled care for optimal system performance.
  • Calibration services: Instrument fine-tuning for repeatable and accurate results.
  • Remote and on-site support: Fast response times and priority support.
  • Training and consulting: Expert guidance to maximize your instrument’s potential.

High-quality spare parts

Ensure consistent, accurate performance of your rheology and compounding instrumentation with genuine Thermo Fisher spare parts. Designed to exacting specifications, our parts help minimize downtime, sustain measurement reliability, and protect your investment—whether you're working in materials R&D, QC labs, or pilot-scale production.​

 

Why choose our spare parts

  • Certified, genuine parts: Engineered to Thermo Fisher standards for optimal fit and function.​
  • Fast response, priority shipping: Minimize downtime with rapid part delivery.​
  • Expert technical support: Guidance on part selection, compatibility, and usage.​
  • Cost-effective when bundled with service plans: Access discounted pricing and inventory management options.​
  • Instrument longevity and performance assurance: Parts matched to specifications extend the usable life of your equipment.​

 

All spare parts meet Thermo Fisher’s rigorous quality standards and are designed for traceability and compliance with industry regulations and audit requirements.

 

On-demand services: keep your instruments and operations running​

​When uptime is critical, you need service you can depend on. Our on-demand maintenance services are designed with one goal in mind: helping you get the most from your rheometers, viscometers, and extruders — without interruption.​

From preventive care to urgent repairs, our certified technicians combine speed, precision, and deep application know-how. Whether you’re working in materials R&D, quality control labs, polymer compounding, or process development, we help you stay focused on innovation — not instrument downtime.​

 

Preventive maintenance​

Avoid unexpected issues with planned care designed to detect and correct problems before they escalate.​

Regular inspections, calibrations, and replacement of wear parts deliver:​

  • Extended instrument lifetime​
  • Consistent measurement accuracy​
  • Reduced risk of unplanned downtime​

Corrective maintenance​

When problems arise, count on us for:​

  • Rapid response from skilled service engineers
  • Genuine Thermo Fisher spare parts​
  • Proven expertise from OEM-certified technicians​

Technical support overview​

Ensure your rheometers, viscometers, and extruders deliver consistent, reliable results with fast and expert technical assistance. Our specialists provide rapid troubleshooting, remote diagnostics, and application support tailored to your instruments — helping you minimize downtime and keep your processes running smoothly.

For Research Use Only. Not for use in diagnostic procedures.