Search
All your service information at your fingertips. Get started in two easy steps.
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Add supported instruments and equipment by going to "Add instruments" and use their serial numbers to add them to Services Central.
The support you need—online, any time
With Services Central, you can spend less time searching for support and more time focusing on your important work. This online platform has what you need to easily manage your instruments and equipment*—at no cost.
Submit and track service requests anytime
Submit service requests 24/7, schedule PMs, and track ticket status with real-time updates, all in one place.**
Troubleshoot with ease
Quickly access service history, manuals, and downloadable service reports to help diagnose and resolve issues. †
Get coverage alerts and quick quotes
Get alerts when your service plan or warranty is expiring and request renewal or on-demand service quotes anytime.
Secure and customize
Manage instrument access, track activity, and create shared systems or groups to customize your lab.
Simplify delivery and installation
Manage delivery and installation activities for most analytical instruments, including scheduling and pre-installation readiness.‡
Shop with ease
Purchase consumables with confidence using selection guides and browse our education offerings, including eLearning courses.
What others are saying about Services Central
“Services Central has improved managing our instrumentation, tremendously. This platform is not only user friendly, but allows for visibility on services scheduled and contracts for all instrumentation supported. I look forward to future enhancements and continued use of the portal.”
User
Major Pharma company
"My first impression of Services Central is the immediate ease at which I can find information on past instrument services. It is important for me to know what and when things were last done and when I need to consider scheduling annual maintenance. It also helps me view the bigger picture about the overall performance of a system, whether it be a mass spectrometer or an HPLC."
Jason
Principal Scientist
Biotechnology company
"Services Central is really convenient. I like that I can see open ticket information and stay informed on ticket status.”
Ben
Lab Manager, Major Pharma company
Services Central has made me smarter about my instrument's service history. With this information at my fingertips, it has made me, my team, and my company more efficient. We have gone to a monthly service meeting instead of a weekly meeting. I now have more time to focus on my other management responsibilities instead of worrying about my instrument’s services being addressed in a timely manner.
Josephine C. Longoria
LCRA Environmental Lab Services-Supervisor Analytical Operations.
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A day in the lab
See how Services Central can help save time when submitting a service request and keep you and your team updated.
Webinar
Watch the on-demand Services Central webinar to:
- See how Services Central can help solve common lab problems and support you throughout the life of your Thermo Fisher Scientific instruments and equipment
- Hear how customers are gaining efficiency and simplifying their daily work with Services Central
Resources
Get started in two easy steps—see how with this quick start guide.
Have questions on the security of Services Central? This white paper describes the security measures in place for Services Central.
Have questions on how to use all the features and functionality of Services Central? This how-to guide will give you step-by-step instructions, from opening service tickets and adding instruments to sharing visibility to service tickets and status with colleagues—and more.
FAQs
Have questions? Explore frequently asked questions about Services Central.
How do I get service for my instrument and equipment?
You can request service for your Thermo Fisher Scientific instrument* or equipment through Services Central, our online service management platform. Simply log in, select your instrument, and submit a service request. Once submitted, you can track the status in real time, review service history, and more.
Who can access Services Central?
Services Central is available to Thermo Fisher Scientific customers with supported instruments or equipment.* Users can create an account to gain secure access to their service data, manage instruments across multiple sites, and collaborate with internal teams.
The platform is designed for lab managers, procurement teams, service coordinators, and scientists who need visibility into equipment performance and support.
How does Services Central improve laboratory efficiency?
Services Central improves laboratory efficiency by providing real-time visibility into service events, preventive maintenance schedules, and contract coverage. By centralizing service information in one digital platform, labs can reduce equipment downtime, plan maintenance proactively, and ensure compliance with operational requirements.
This proactive service management approach helps laboratories maintain productivity and protect critical research timelines.
*Supported instruments and equipment vary by region. See what is supported in your region.
** Not all Service Central features, including delivery and installation are available for all product types or regions. Visit thermofisher.com/servicescentral/instruments to view what is supported in your location.
† We’ll respond during normal business hours, but your ticket will be in the service queue as soon as it’s submitted. Data on file.
‡ For instruments or equipment under coverage: The service report PDF will be available to view for the duration of warranty and/or service contract coverage. For instruments or equipment not under service contract or with coverage that is expiring: The service report will be available to users for the first 90 days after ticket closure.