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For online or offline orders, the Order Lookup Tool lets you track your order status and check on shipments through delivery with your PO number or sales order number. You can also access dispatch notes and obtain proof of delivery to see when the package arrived and who signed for it.
Access the Order lookup tool now
- Search by PO or sales order number
- Track order status and shipment information
- Access dispatch notes and signed proof of delivery
Check status without logging in
Select 'Order Status' at the top right of the website or visit thermofisher.com/orderlookup. Enter your PO number or sales order number by selecting the top radio button. Then, input the shipping postal code/zip code and click 'View Order Details’. For PO numbers with multiple orders assigned, you may need to specify an order date range to obtain status for the correct order.
Access dispatch notes and proof of delivery
View the most up-to-date availability information for each product in your order and access the dispatch notes and proof of delivery.
Track shipments
Click 'Track Shipments' to view the expected arrival date(s) and access the shipment tracking details for that order, including the number of items and products in each shipment. Select 'Sign up for delivery' notifications to receive SMS texts and include up to three additional recipients.
Logging into your thermofisher.com account will provide your complete order information and order history.
How to track and manage your order updates
Stay informed and in control with clearer order email notifications and faster access to everything you need.
We’ve redesigned our order communication experience to provide more accurate delivery estimates, smarter shipment updates, and quicker access to key information—all to help you plan with confidence.
Smarter shipment updates
For most regions, our transactional emails now include a more accurate Estimated Shipping Date, so you can confidently plan your work. We're taking meaningful steps to provide you with a reliable estimate, and if the Estimated Shipping Date changes, you’ll see both the previous and new dates clearly labeled—making it easy to track updates.
Tip: Click View Order Status button to instantly access your order’s most recent status and shipment tracking.
Reliable delivery dates
You’ll now see a clear Estimated Delivery Date in your order confirmation email for eligible products and regions.
This date is calculated using real-time logistics data and improved forecasting models, giving you greater visibility of when to expect your items.
What’s new
- Delivery estimates shown in your order confirmation
- Global date format: DD-MMM-YYYY
- Aligned logic for shipping and delivery across regions
More control at your fingertips
Your emails now include a new footer with direct, one-click actions:
- Track delivery – View shipment progress in real time
- View invoice – Access billing documents instantly
- Download certificates – Retrieve compliance documentation
- Contact support – Get help without navigating multiple pages
No more searching or waiting on hold. Everything you need is just one click away.
Faster access to information
Our red “View Order Status” button is now more relevant than ever—giving you instant access to the latest updates on your order.
Want to know exactly where your order is and when it’s arriving? Now it’s easier than ever. Just click the button in your email to view real-time details about your purchase.
- No unnecessary steps
- Faster follow-up
- Fewer clicks
- Complete visibility
All designed to support your workflow and help you plan with confidence.
Timely updates
We’ve added two new automated notifications.
The Order acknowledgment to let you know your order has been received and is being processed.
If any item is cancelled, you’ll automatically get a Cancellation confirmation email. It clearly identifies the affected product and reassures you that the rest of your order is still on track.
It’s all part of making communication faster, clearer, and more transparent, so you’re informed from the start.
Smarter subject lines
We’ve standardized subject lines to make your inbox easier to manage. Each message includes your order number and consistent phrasing for quick search and automation.
- Order acknowledgment: Thermo Fisher Scientific | Your Order Has Been Received | Order Number: 123456
- Order confirmation: Thermo Fisher Scientific | Your Order Has Been Confirmed | Order Number: 123456
- Order update: Your Order Has Been Updated | Order Number: 123456
- Shipment confirmation: Your Item(s) Have Been Shipped | Order Number: 123456
- Cancellation confirmation: Your Item(s) Have Been Cancelled | Order Number: 123456
Inbox tip: Add @thermofisher.com to your safe sender list to ensure timely delivery of updates.
Learn more: Visit thermofisher.com/orderupdates to explore the full experience and discover how smarter communication helps you plan with confidence.