Academic Solutions

Your choice of instrument service plans include the following:

1.     If you have high-volume and large instruments for on-site repairs:

• AB Assurance Plan: Keep your research moving forward with our most popular instrument service plan, designed to maximize instrument performance with fast response time and issue resolution, built-in planned maintenance, proactive remote monitoring. Parts, travel and labor for repairs are covered by this plan.

• AB Maintenance Plus Plan: Don’t let budgetary constraint impact your research progress. Keep discovering with our value plan, designed to support excellent instrument performance on a limited budget and enjoy peace of mind with built-in planned maintenance and digital remote support.

What's included:

	AB Maintenance Plus	AB Assurance
Response time	3 business days*	2 business days**
Planned Maintenance
Parts, labor, and travel	10% discount
Digital remote support
Qualification service	Available as add-on	Available as add-on
Field application scientist (FAS) consultation	Available as add-on	Available as add-on
Technical support (Mon-Fri, standard business hrs)

*After receipt of purchase order.

**Availability limited in some geographic areas.

2.     If you have low-volume and small benchtop instruments (thermal cyclers, benchtop devices, customer-installable real-time PCR systems) for off-site repairs:

• AB Repair Center: Getting your instrument back up and running is easier than ever. With our mail-in fast-track repair center options, your priority shipping is included and your box and paperwork are sent directly to you. Pack, seal, ship, and receive your instrument with ease and keep moving forward.

• Rapid Exchange Plan: Don’t let unplanned instrument downtime interrupt your research progress. If you have a problem with your instrument, we can send you a factory-certified refurbished replacement instrument of the same model.

What's included:

	Rapid Exchange	AB Repair Center (ABRC) Support Plus
Response time	Replacement shipped in as fast as 1 business day**	Loaner instrument shipped in as fast as 1 business day*
Shipping, parts, and labor
Digital remote support
Planned maintenance	Available as add-on	Available as add-on
Qualification services	Available as add-on	Available as add-on
Access to technical support (Mon-Fri, standard business hrs)

* Shipping turnaround time not guaranteed. Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.

** Shipping turnaround time not guaranteed. Availability limited in some geographic areas.

1.    Field Application Scientist (FAS) Training: On-site FAS Training encompasses Professional Acknowledgement for Continuing Education^® (PACE) courses, workflow training, and SmartStart orientation, helping to ensure that your team is well-versed in both theoretical knowledge and practical application.

2.    eLearning: Embark on a journey of discovery by exploring areas of interest at your own pace. Our courses offer on-demand educational opportunities through prerecorded webinars, allowing you to learn from dedicated professionals whenever and wherever it suits you.

3.    Training Center: At the Thermo Fisher Scientific Training Center sites, you can experience top-tier, professional education that combines immersive classroom instruction with hands-on lab training. Our comprehensive courses include the necessary laboratory reagents, consumables, and course materials, helping equip you for success.