Service Plan for Ion Torrent™ Next-Generation Sequencing System

Catalog number: ZG11SCIONPGMSYS

Ion Torrent™  Related applications: Ion Torrent™ Next-Generation Sequencing

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Description

To protect your Ion Torrent next-generation sequencing (NGS) system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily utilize their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.

Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

* Availability limited in some geographic areas

For Research Use Only. Not for use in diagnostic procedures.

Specifications

Service Plan Response Time: 48 hours (availability limited in some geographic areas)
Services Included: Engineer travel and labor, Planned maintenance visit, Priority access to applications and instrument technical support teams, Priority access to off-site remote service engineer, Replacement service spare parts
Services Not Included: Consumables, Instrument accessories, Instrument and software upgrades, Reagents
For Use With (Equipment): Ion PGM™ System
Plan Duration: 1 Year
Product Line: Applied Biosystems™, Ion Chef™, Ion Torrent™, Personal Genome Machine (PGM™)
Product Size: AB Assurance Service Plan, Ion PGM

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