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Thermo Scientific™
Service Plan for the Ion PGM™ Dx System
Catalog number ZGD1SCPGMDX
Price (USD)/ AB Assurance Service Plan
ERR#1200 - This item cannot be ordered online.
To protect your Ion PGM Dx System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multiyear plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily utilize their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Operational and performance qualification (OQ/PQ)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
Specifications
For Use With (Equipment)Ion PGM™ Dx System
Plan Duration1 Year
Product LineIon Torrent™
Product SizeAB Assurance Service Plan
Service Plan Response Time48 hours (availability limited in some geographic areas)
Services IncludedEngineer travel and labor,OQPQ,Planned maintenance visit,Priority access to applications and instrument technical support teams,Priority access to off-site remote service engineer,Replacement service spare parts
Services Not IncludedConsumables,Instrument accessories,Instrument and software upgrades,Reagents
Unit SizeAB Assurance Service Plan