Download OpenArray TPF & SPF Plate Files
- For genotyping applications, download and use SNP Plate Files (SPF).
- For real-time gene expression applications, download and use Transcript Plate Files (TPF).
- You can also download Assay Information Files (AIF) specific to your OpenArray Plates.
General OpenArray experiment files
Frequently asked questions (FAQs)
Both the lot number and the serial number required for entry into the download tool can be found on the label that accompanies your OpenArray Plate. Enter that exact information into the appropriate required fields.
The serial number is also etched on the surface of the OpenArray plate. The serial number can also be referred to as the plate ID or plate barcode within our software and other documents.
In unique cases, the plate files may not be available on our download page. Please contact QuantStudioFrontDesk@thermofisher.com for direct assistance. In most cases, our service desk will respond within 1 business day.
By choosing to receive all available plate files, you will receive all plate files that were generated by our system for that particular lot. With our workflow, there can be many files generated even if there are just a few plates in your custom order. You can simply use the files that are relevant to the serial numbers that you actually received. All files associated with the lot number provided will be identical in configuration.
Either option will allow you to start your experiment. Many customers find it easier to quickly create their files as needed off-line using the templates. This option is also a useful alternative if you have difficulty accessing your individual plate files. For larger orders, using the specific SPF/TPF files saves some time since there is no need to manually create each plate file.
The plate files for these products are available through the above download tool. Simply enter the serial # for your plate in the entry fields and click submit.
So that you can start using your OpenArray plates as soon as possible, arrangements are often made to ship large orders in several installments. Plate Files for the partial shipment that you receive can be downloaded per the instructions above. Please note, however, that the .zip filename may contain the word INCOMPLETE (e.g., 109040097_INCOMPLETE.zip). The INCOMPLETE in the filename denotes that additional Plate Files will become available once your order has completed production. After you take delivery of your subsequent shipments of OpenArray Plates, visit this site again to download the additional Plate Files that you require to run the Plates on your OpenArray System. In some cases, plate files for partial orders are not immediately available through the download tool. If you are unable to retrieve your plate files, please contact QuantStudioFrontDesk@thermofisher.com for assistance.
The word INCOMPLETE in the .zip filename denotes that you may have only received a partial shipment. Download the Plate Files for the OpenArray Plates that you received, but visit this site again once you have received additional OpenArray Plates, to download any additional Plate Files required. (See: What happens if I only receive a partial shipment of my OpenArray plate order?)