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AB Assurance Service Plan for iBright™ Imaging Systems (Thermo Scientific™)
To protect your Invitrogen iBright Imaging System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that’s easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily use their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
*Availability limited in some geographical areas.
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that’s easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily use their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
*Availability limited in some geographical areas.
Countess™ II FL Automated Cell Counter Extended Warranty Package (Applied Biosystems™)
The Countess™ II FL Automated Cell Counter is a benchtop assay platform equipped with state-of-the-art optics, full autofocus, and image analysis software for rapid assessment of cells in suspension. With three-channel flexibility—brightfield and two optional fluorescence channels—you can count cells, monitor fluorescent protein expression, evaluate apoptosis, and measure cell viability. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each Countess II Automated Cell Counter Extended Warranty Package includes instrument and extended warranty benefits to meet your research goals:
• Eliminate subjectivity and user variability associated with manual cell counting
• Select up to two EVOS™ light cubes from over twenty fluorescence channels
• Record total cell count and viability, and measure average cell size in as little as 10 seconds
• Achieve fast, accurate, and easy cell counting with simple user interface, quick startup, minimal training, and no routine maintenance
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the Countess II FL Automated Cell Counter.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
• Eliminate subjectivity and user variability associated with manual cell counting
• Select up to two EVOS™ light cubes from over twenty fluorescence channels
• Record total cell count and viability, and measure average cell size in as little as 10 seconds
• Achieve fast, accurate, and easy cell counting with simple user interface, quick startup, minimal training, and no routine maintenance
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the Countess II FL Automated Cell Counter.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
Service Plan for Ion Torrent™ Next-Generation Sequencing System (Thermo Scientific™)
To protect your Ion Torrent next-generation sequencing (NGS) system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily utilize their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily utilize their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
InSight Services (Thermo Scientific™)
Maximize your Thermo Scientific™ InSight with these essential services.
AB Complete Service Plan for the QuantStudio™ 12K Flex OpenArray™ System (Applied Biosystems™)
To protect your QuantStudio 12K Flex OpenArray real-time PCR system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service, and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
What sets the AB Complete Service Plan apart from other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and planned maintenance (PM)
• 1–2 days of onsite research application consulting
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service, and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
What sets the AB Complete Service Plan apart from other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and planned maintenance (PM)
• 1–2 days of onsite research application consulting
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
ProFlex™ PCR System Extended Warranty Package, 3 x 32-well (Applied Biosystems™)
ProFlex™ PCR Systems are the latest in our line of Applied Biosystems™ thermal cyclers, providing the reliability and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each ProFlex PCR System Extended Warranty Package includes instrument configuration and control features, as well as extended warranty benefits, that adapt to your research needs:
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
MAGPIX™ System Service Agreement
The MAGPIX® System 1-Year Service Agreement provides a complete, cost effective support package aimed at maintaining peak performance in your MAGPIX® instrument. This includes:
• Emergency service for on-site repair, or a replacement system during repairs
• Labor and travel costs or round trip shipping charges for an instrument to be repaired
• Replacement parts costs for emergency repairs
• Product updates and modifications
The MAGPIX® system is a powerful multiplexing tool that delivers higher sample analysis throughput, increased assay flexibility, reduced sample volume, and lower costs than traditional ELISA and Western blotting. The MAGPIX® system is built on Luminex’s proven xMAP® technology and can be used with any magnetic bead-based Luminex® multiplex assay.
Luminex® xMAP® Technology: An Effective and Proven Analytical Tool
For the past 10 years, xMAP® technology has gained wide acceptance as a multiplex tool for use in a variety of applications, including protein expression profiling, focused gene expression profiling, and disease testing. The Luminex® 200™ or FLEXMAP® 3D instruments use xMAP® technology by combining fluorescent bead-based assays with flow cytometry, two lasers, real-time digital signal processing, and xPONENT® software to distinguish bead color (analyte) and assay signal strength (PE) fluorescence intensity.
The MAGPIX® System Brings the Power of Multiplexing to Every Lab
The MAGPIX® system is based on xMAP® technology in a new instrument built with light-emitting diodes (LEDs) for excitation, a CCD camera for bead and analyte detection, and high-speed digital signal processors. This system can perform singleplex and multiplex assays of up to 50 targets in single biological samples. The MAGPIX® system is compact and robust, providing a cost effective multiplexing tool, and the convenience of a simple, out of the box set-up procedure that lets you begin your research quickly. The MAGPIX® system is easy to use—ideal for both new and experienced users alike.
Magnetic Beads Let You Do More with Your Time
Novex® brand assays for the MAGPIX® system are built on the Luminex’s MagPlex® magnetic microsphere bead platform. These assays take advantage of the magnetic beads workflow that simplifies wash steps and reduces variability in results. They are compatible with both vacuum and magnetic wash stations, as well as other Luminex® xMAP® platforms. The MAGPIX® system may also be used with Luminex® magnetic bead-based assays from other providers.
More Validation for Confidence in Your Results
Built on the xMAP® bead technology, the Novex® brand immunoassays are designed for the detection of either single or multiple analytes in a single biological sample. Our MAGPIX® system and qualified assays offer accurate analytical performance with efficient, easy-to-follow protocols. In addition, the quantitative analytical results obtained with Novex® brand multiplexing assays are routinely tested against matching ELISAs to help ensure correlative results.
For Research Use Only. Not for human or animal therapeutic or diagnostic use.
• Emergency service for on-site repair, or a replacement system during repairs
• Labor and travel costs or round trip shipping charges for an instrument to be repaired
• Replacement parts costs for emergency repairs
• Product updates and modifications
The MAGPIX® system is a powerful multiplexing tool that delivers higher sample analysis throughput, increased assay flexibility, reduced sample volume, and lower costs than traditional ELISA and Western blotting. The MAGPIX® system is built on Luminex’s proven xMAP® technology and can be used with any magnetic bead-based Luminex® multiplex assay.
Luminex® xMAP® Technology: An Effective and Proven Analytical Tool
For the past 10 years, xMAP® technology has gained wide acceptance as a multiplex tool for use in a variety of applications, including protein expression profiling, focused gene expression profiling, and disease testing. The Luminex® 200™ or FLEXMAP® 3D instruments use xMAP® technology by combining fluorescent bead-based assays with flow cytometry, two lasers, real-time digital signal processing, and xPONENT® software to distinguish bead color (analyte) and assay signal strength (PE) fluorescence intensity.
The MAGPIX® System Brings the Power of Multiplexing to Every Lab
The MAGPIX® system is based on xMAP® technology in a new instrument built with light-emitting diodes (LEDs) for excitation, a CCD camera for bead and analyte detection, and high-speed digital signal processors. This system can perform singleplex and multiplex assays of up to 50 targets in single biological samples. The MAGPIX® system is compact and robust, providing a cost effective multiplexing tool, and the convenience of a simple, out of the box set-up procedure that lets you begin your research quickly. The MAGPIX® system is easy to use—ideal for both new and experienced users alike.
Magnetic Beads Let You Do More with Your Time
Novex® brand assays for the MAGPIX® system are built on the Luminex’s MagPlex® magnetic microsphere bead platform. These assays take advantage of the magnetic beads workflow that simplifies wash steps and reduces variability in results. They are compatible with both vacuum and magnetic wash stations, as well as other Luminex® xMAP® platforms. The MAGPIX® system may also be used with Luminex® magnetic bead-based assays from other providers.
More Validation for Confidence in Your Results
Built on the xMAP® bead technology, the Novex® brand immunoassays are designed for the detection of either single or multiple analytes in a single biological sample. Our MAGPIX® system and qualified assays offer accurate analytical performance with efficient, easy-to-follow protocols. In addition, the quantitative analytical results obtained with Novex® brand multiplexing assays are routinely tested against matching ELISAs to help ensure correlative results.
For Research Use Only. Not for human or animal therapeutic or diagnostic use.
Countess™ II Automated Cell Counter Extended Warranty Package (Applied Biosystems™)
The Countess™ II Automated Cell Counter is a benchtop assay platform equipped with state-of-the-art optics, full autofocus, and image analysis software for rapid assessment of cells in suspension. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each Countess II Automated Cell Counter Extended Warranty Package includes instrument and extended warranty benefits to meet your research goals:
• Eliminate subjectivity and user variability associated with manual cell counting
• Record total cell count and viability, and measure average cell size in as little as 10 seconds
• Achieve fast, accurate, and easy cell counting with simple user interface, quick startup, minimal training, and no routine maintenance
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the Countess II Automated Cell Counter.
Learn more about saving with an Extended Warranty Package >
AB Repair Center (ABRC) Plus Extended Warranty
Add additional years of warranty coverage to your existing manufacturer’s limited warranty with the AB Repair Center (ABRC) Plus extended warranty. With ABRC Plus support, we provide a loaner instrument for you to use while factory-trained engineers maintain and repair your instrument at our remote service center. Just mail us your instrument and we’ll repair and ship it back to you within 3 weeks. All parts, labor, and shipping charges are included.
The ABRC Plus extended warranty is ideal for customers in regulated environments that must maintain asset tag consistency to comply with regulated protocols.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
• Eliminate subjectivity and user variability associated with manual cell counting
• Record total cell count and viability, and measure average cell size in as little as 10 seconds
• Achieve fast, accurate, and easy cell counting with simple user interface, quick startup, minimal training, and no routine maintenance
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the Countess II Automated Cell Counter.
Learn more about saving with an Extended Warranty Package >
AB Repair Center (ABRC) Plus Extended Warranty
Add additional years of warranty coverage to your existing manufacturer’s limited warranty with the AB Repair Center (ABRC) Plus extended warranty. With ABRC Plus support, we provide a loaner instrument for you to use while factory-trained engineers maintain and repair your instrument at our remote service center. Just mail us your instrument and we’ll repair and ship it back to you within 3 weeks. All parts, labor, and shipping charges are included.
The ABRC Plus extended warranty is ideal for customers in regulated environments that must maintain asset tag consistency to comply with regulated protocols.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
SeqStudio™ Genetic Analyzer System with SmartStart (Applied Biosystems™)
The Applied Biosystems SeqStudio Genetic Analyzer is a 4-capillary, fluorescence-based capillary electrophoresis system designed to provide users with an integrated experience that is easy, efficient, and versatile for research in genetic analysis. Combining an extended warranty with your system purchase, Help extend the life of your investment. These packages include the system, SmartStart, and an extended warranty.
Key Features of the SeqStudio Genetic Analyzer include:
• Simplified instrument software with interactive touch screen for greater ease of use
• Minimized hands-on setup time with integrated reagents cartridge (SeqStudio Cartridge)
• Application flexibility to run Sanger sequencing and fragment analysis on the same run
• Connectivity: Wi-Fi or wired Ethernet connection
• Web-enabled remote monitoring capability
• Consumables usage tracking through radio frequency identification (RFID)
For detailed instrument information and specifications, see the SeqStudio Genetic Analyzer.
Get up and running fast with SmartStart
SmartStart is performed by a Field Application Scientist (FAS) in your lab. SmartStart helps you:
• Get up and running quickly
• Get connected to your local network and Cloud
• Choose appropriate reagents and consumables to meet your needs
Content will vary depending on your level of knowledge and experience.
Extended Warranty Plan
Add additional coverage to your existing manufacturer’s limited warranty with an extended warranty. Each extended warranty includes a planned maintenance visit. Should your instrument require a repair, the extended warranty coverage includes parts, labor, and travel at no additional cost. In addition, you’ll receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
*Availability limited in some geographical areas.
Key Features of the SeqStudio Genetic Analyzer include:
• Simplified instrument software with interactive touch screen for greater ease of use
• Minimized hands-on setup time with integrated reagents cartridge (SeqStudio Cartridge)
• Application flexibility to run Sanger sequencing and fragment analysis on the same run
• Connectivity: Wi-Fi or wired Ethernet connection
• Web-enabled remote monitoring capability
• Consumables usage tracking through radio frequency identification (RFID)
For detailed instrument information and specifications, see the SeqStudio Genetic Analyzer.
Get up and running fast with SmartStart
SmartStart is performed by a Field Application Scientist (FAS) in your lab. SmartStart helps you:
• Get up and running quickly
• Get connected to your local network and Cloud
• Choose appropriate reagents and consumables to meet your needs
Content will vary depending on your level of knowledge and experience.
Extended Warranty Plan
Add additional coverage to your existing manufacturer’s limited warranty with an extended warranty. Each extended warranty includes a planned maintenance visit. Should your instrument require a repair, the extended warranty coverage includes parts, labor, and travel at no additional cost. In addition, you’ll receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
*Availability limited in some geographical areas.
AB Complete Service Plan for the QuantStudio™ 6 Flex Real-Time PCR System (Applied Biosystems™)
To protect your QuantStudio 6 Flex Real-Time PCR System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service, and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
What sets the AB Complete Service Plan apart from other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and planned maintenance (PM)
• 1–2 days of onsite research application consulting
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service, and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
What sets the AB Complete Service Plan apart from other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and planned maintenance (PM)
• 1–2 days of onsite research application consulting
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
GeneAmp™ PCR System 9700 Extended Warranty, auto-lid, dual 384-well system, 3 year (Applied Biosystems™)
A 3-year Extended Warranty for your GeneAmp® PCR System 9700 will add 3-years of warranty coverage to your existing manufacturer's warranty.
With this extended warranty your GeneAmp® PCR System 9700 is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.
*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your GeneAmp® PCR System 9700 must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.
With this extended warranty your GeneAmp® PCR System 9700 is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.
*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your GeneAmp® PCR System 9700 must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.
ProFlex™ PCR System Extended Warranty Package, 2 x 96-well (Applied Biosystems™)
ProFlex™ PCR Systems are the latest in our line of Applied Biosystems™ thermal cyclers, providing the reliability and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each ProFlex PCR System Extended Warranty Package includes instrument configuration and control features, as well as extended warranty benefits, that adapt to your research needs:
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
ProFlex™ PCR System Extended Warranty Package, 2 x flat (Applied Biosystems™)
ProFlex™ PCR Systems are the latest in our line of Applied Biosystems™ thermal cyclers, providing the reliability and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each ProFlex PCR System Extended Warranty Package includes instrument configuration and control features, as well as extended warranty benefits, that adapt to your research needs:
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams
For detailed instrument information and specifications, see the ProFlex PCR System.
Learn more about saving with an Extended Warranty Package >
Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.
The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.
Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.
Qualification Services for Ion Torrent™ Next-Generation Sequencing System (Thermo Scientific™)
Qualification Services for Ion Torrent next-generation sequencing (NGS) systems are designed to help balance business and laboratory requirements and help you comply with global standards, country-specific regulations, and other laboratory site requirements.
Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Complete with audit-ready documentation, our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the systems in your lab. These qualification services help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications and help move you into production faster.
When is IQ/OQ/IPV recommended?
• At installation
• After a move
When is OQ/IPV recommended?
• After planned maintenance
• After major repair
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement
For more detailed information, view the figure "Maintaining a qualified Ion Torrent NGS instrument" below and visit our Instrument IQ/OQ/IPV page.
Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.
Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Complete with audit-ready documentation, our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the systems in your lab. These qualification services help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications and help move you into production faster.
When is IQ/OQ/IPV recommended?
• At installation
• After a move
When is OQ/IPV recommended?
• After planned maintenance
• After major repair
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement
For more detailed information, view the figure "Maintaining a qualified Ion Torrent NGS instrument" below and visit our Instrument IQ/OQ/IPV page.
Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.
AB Assurance Service Plan for the QuantStudio™ 6 Flex Real-Time PCR System (Applied Biosystems™)
To protect your QuantStudio 6 Flex Real-Time PCR System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily use their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that is easier to budget for than unplanned service repairs
For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.
AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily use their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* Availability limited in some geographic areas
