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AB Complete Service Plan for iBright™ Imaging Systems (Thermo Scientific™)

To protect your Invitrogen iBright Imaging System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:

• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that’s easier to budget for than unplanned service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Complete Service Plan
The AB Complete Service Plan provides the highest level of service and is recommended for labs that operate in a regulated environment. The AB Complete plan offers next-business-day response time* and includes:
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers

What sets the AB Complete Service Plan apart from our other service plans is that it also includes:
• Operational qualification (OQ) after critical repair and post planned maintenance (PM)
• 1-2 days of onsite research application consulting

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

*Availability limited in some geographical areas.

ProFlex™ PCR System Extended Warranty Package, 2 x 384-well (Applied Biosystems™)

ProFlex™ PCR Systems are the latest in our line of Applied Biosystems™ thermal cyclers, providing the reliability and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each ProFlex PCR System Extended Warranty Package includes instrument configuration and control features, as well as extended warranty benefits, that adapt to your research needs:

• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams

For detailed instrument information and specifications, see the ProFlex PCR System.

Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.

The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.

Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.

SeqStudio™ Genetic Analyzer System with SmartStart (Applied Biosystems™)

The Applied Biosystems SeqStudio Genetic Analyzer is a 4-capillary, fluorescence-based capillary electrophoresis system designed to provide users with an integrated experience that is easy, efficient, and versatile for research in genetic analysis. Combining an extended warranty with your system purchase, Help extend the life of your investment. These packages include the system, SmartStart, and an extended warranty.

Key Features of the SeqStudio Genetic Analyzer include:
• Simplified instrument software with interactive touch screen for greater ease of use
• Minimized hands-on setup time with integrated reagents cartridge (SeqStudio Cartridge)
• Application flexibility to run Sanger sequencing and fragment analysis on the same run
• Connectivity: Wi-Fi or wired Ethernet connection
• Web-enabled remote monitoring capability
• Consumables usage tracking through radio frequency identification (RFID)

For detailed instrument information and specifications, see the SeqStudio Genetic Analyzer.

Get up and running fast with SmartStart
SmartStart is performed by a Field Application Scientist (FAS) in your lab. SmartStart helps you:
• Get up and running quickly
• Get connected to your local network and Cloud
• Choose appropriate reagents and consumables to meet your needs

Content will vary depending on your level of knowledge and experience.

Extended Warranty Plan
Add additional coverage to your existing manufacturer’s limited warranty with an extended warranty. Each extended warranty includes a planned maintenance visit. Should your instrument require a repair, the extended warranty coverage includes parts, labor, and travel at no additional cost. In addition, you’ll receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

*Availability limited in some geographical areas.

Service Plan for Ion Torrent™ Next-Generation Sequencing System (Thermo Scientific™)

To protect your Ion Torrent next-generation sequencing (NGS) system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service and it is recommended for lab environments that need to adhere to stringent guidelines since the AB Complete Service Plan provides you with a 24-hour* response time and comes with:
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer

What sets the AB Complete Service Plan apart from our other service plans is that it also includes:
• Operational qualification (OQ) and instrument performance verification (IPV) after critical repair and post planned maintenance (PM)
• 1-2 days of onsite research application consulting

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

* Availability limited in some geographic areas

Veriti™ Thermal Cycler Extended Warranty Package, 60-well (Applied Biosystems™)

Veriti™ Thermal Cyclers deliver the proven reliability of Applied Biosystems™ instruments with the volume, throughput, block format, and pre-programmed method options to accommodate your research needs. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each Veriti Thermal Cycler Extended Warranty Package includes instrument features and extended warranty benefits to meet your research goals:

• Standard block formats compatible with many downstream applications
• Standard and fast enabled cycling to address your current and future PCR needs
• Easy-to-use graphical interface (6.5 inch VGA Touch Screen) speeds setup time and use
• Convenient protocol transfer from one Veriti Thermal Cycler to another using USB port
• Fast repair from factory-trained and certified service engineers
• Troubleshooting with experienced Technical Support teams
• Minimal instrument downtime

For detailed instrument information and specifications, see the Veriti Thermal Cycler.

Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.

The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.

Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.

Veriti™ Thermal Cycler Extended Warranty Package, 96-well (Applied Biosystems™)

Veriti™ Thermal Cyclers deliver the proven reliability of Applied Biosystems™ instruments with the volume, throughput, block format, and pre-programmed method options to accommodate your research needs. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each Veriti Thermal Cycler Extended Warranty Package includes instrument features and extended warranty benefits to meet your research goals:

• Standard block formats compatible with many downstream applications
• Standard and fast enabled cycling to address your current and future PCR needs
• Easy-to-use graphical interface (6.5 inch VGA Touch Screen) speeds setup time and use
• Convenient protocol transfer from one Veriti Thermal Cycler to another using USB port
• Fast repair from factory-trained and certified service engineers
• Troubleshooting with experienced Technical Support teams
• Minimal instrument downtime

For detailed instrument information and specifications, see the Veriti Thermal Cycler.

Rapid Exchange (REX) Extended Warranty
Add additional warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) extended warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within 3 days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.

The Rapid Exchange extended warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.

Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.

StepOnePlus™ Real-Time PCR System Extended Warranty, 3 year (Applied Biosystems™)

A 3-year Extended Warranty for your StepOnePlus™ Real-Time PCR System will add 3 years of coverage to the existing warranty. With this extended warranty, your StepOnePlus™ Real-Time PCR Systemis covered by our Rapid Exchange Service* protection plan. Should you encounter an issue with your instrument, call technical support and talk to one of our Certified Senior Technical Specialists to get assistance in resolving most technical problems. In the event that your instrument needs service, simply repackage the defective instrument and return it to us – we will pay the shipping costs. We will then send a factory-certified refurbished replacement instrument out to you within one business day* and you should receive it within 3 business days. The service also includes full access to our Applications and Instrument Technical Support teams.

Additional service plan options** are also available should your organization prefer the repair and return of your current instrument rather than replacement with a factory-certified refurbished system.

* We will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within one business day from the time that we determine that a replacement is required. On-site planned maintenance (PM), remedial repairs and parts, and computer hardware are not covered under this plan. Your StepOnePlus™ Real-Time PCR System must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.

Qualification Services for Ion Torrent™ Next-Generation Sequencing System (Thermo Scientific™)

Qualification Services for Ion Torrent next-generation sequencing (NGS) systems are designed to help balance business and laboratory requirements and help you comply with global standards, country-specific regulations, and other laboratory site requirements.

Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Complete with audit-ready documentation, our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the systems in your lab. These qualification services help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications and help move you into production faster.

When is IQ/OQ/IPV recommended?
• At installation
• After a move

When is OQ/IPV recommended?
• After planned maintenance
• After major repair
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement

For more detailed information, view the figure "Maintaining a qualified Ion Torrent NGS instrument" below and visit our Instrument IQ/OQ/IPV page.

Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.

Support Plan for the DataSafe™ Solution (Thermo Scientific™)

To protect your DataSafe Solution, the best time to plan for support is at the time of storage solution purchase. A proactive support plan provides:
• Greater discounts for bundling your storage solution and support together
• Multi-year plans that provide immunity to annual price increases
• Support that is easier to budget for than “breakdown” repairs

AB Assurance DataSafe Support Plan
The AB Assurance Support Plan lets you streamline IT hardware maintenance through a single support desk. Should your storage server require a repair, the AB Assurance Plan coverage includes parts, labor, and travel at no additional cost.

Additionally, with this plan receive:
• System administrator support for disaster recovery
• Support for integrating non-Ion Torrent platforms
• Support for collaboration and privacy tools
• Integration and collaboration/privacy tools
• On-site guaranteed 2-day response time*
• Priority access to Remote Service Engineer

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

* Availability limited in some geographic areas

AB Complete Service Plan for Ion GeneStudio™ S5 Systems (Ion Torrent™)

To protect your Ion GeneStudio S5 System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that’s easier to budget for than unplanned service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Complete Service Plan
The AB Complete Service Plan is ideal for laboratories that need the highest level of service and is recommended for labs that operate in a regulated environment. The AB Complete Service Plan provides you with next-business-day response time and includes:
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers

What sets the AB Complete Service Plan apart from our other service plans is that it also includes:
• Operational qualification (OQ) after critical repair and post planned maintenance (PM)
• 1-2 days of onsite research application consulting

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

Veriti™ Thermal Cycler Extended Warranty, 3 year (Applied Biosystems™)

A 3-year Extended Warranty for your Veriti® Thermal Cycler will add 3-years of warranty coverage to your existing manufacturer's warranty.

With this extended warranty your Veriti® Thermal Cycler is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.

*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your Veriti® Thermal Cycler must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.

GeneAmp™ PCR System 9700 Extended Warranty, dual 384-well system, 3 year (Applied Biosystems™)

A 3-year Extended Warranty for your GeneAmp® PCR System 9700 will add 3-years of warranty coverage to your existing manufacturer's warranty.

With this extended warranty your GeneAmp® PCR System 9700 is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.

*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your GeneAmp® PCR System 9700 must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.

SimpliAmp™ Thermal Cycler Extended Warranty Package (Applied Biosystems™)

The SimpliAmp Thermal Cycler is a small, easy-to-use, and accurate thermal cycler that suits any lab's needs for everyday PCR. It is designed to deliver quiet cycling and crafted with the reliable engineering and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each SimpliAmp Thermal Cycler Extended Warranty Package includes instrument and extended warranty benefits to meet your research goals:

• Safe, easy-to-use heated lid design protects your samples
• Large 8-inch LCD color touch-screen simplifies instrument operation
• VeriFlex blocks provide quick, efficient, and precise temperature control for PCR optimization
• Trained and certified service engineers enable fast instrument repair times
• Experienced Technical Support teams provide valuable instrument and application troubleshooting

For detailed instrument information and specifications, see the SimpliAmp Thermal Cycler.

AB Repair Center (ABRC) Extended Warranty
Add additional years of warranty coverage to your existing manufacturer’s limited warranty with the AB Repair Center (ABRC) extended warranty. With ABRC support, factory-trained engineers will maintain and repair your instrument at our remote service center. Just mail us your instrument and we’ll maintain or repair it and ship it back to you within 3 weeks. All parts, labor, and shipping charges are included.

The ABRC extended warranty is ideal for customers in regulated environments that must maintain asset tag consistency to comply with regulated protocols.

Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.

Qualification Services for the LiquidBiopsy™ Instrument (Thermo Scientific™)

Qualification Services for the LiquidBiopsy Instrument are designed to help balance business and laboratory requirements and help you comply with global standards, country-specific regulations, and other laboratory site requirements.

Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Complete with audit-ready documentation, our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the LiquidBiopsy Instrument in your lab. These qualification services help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications to help you become audit-ready and move into production faster.

When is IQ/OQ/IPV recommended?
• At installation
• After a move

When is OQ/IPV recommended?
• After planned maintenance
• After major repair
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement

For more detailed information, visit our Instrument IQ/OQ/IPV page.

Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.

Neon™ Transfection System Rapid Exchange Plan, 1 year (Invitrogen™)

Neon® Transfection System 1-year Rapid Exchange Plan will add one year of warranty coverage to your existing 1-year manufacturer's limited warranty.

NeonNeon® Transfection System is covered by our Rapid Exchange Service protection; should your instrument fail, we will send out a factory-certified refurbished replacement instrument within one business day from the time that we determine that a replacement instrument is required. Typically, you should receive your replacement within 3 business days of shipment. The service also includes priority access to our Applications and Instrument Technical Support teams. The service does not include planned maintenance or any other user-replaceable parts. The problem instrument will need to be repackaged and returned to us. Computer hardware is not covered by this plan.

You can purchase an extended warranty at the time of instrument purchase or within one year after the purchase of a NeonNeon® Transfection System.

Subject to certain terms and restrictions.

Online Purchase of Rapid Exchange Service Plan
The Rapid Exchange Plan may be purchased online only at the same time as the instrument. To purchase the Rapid Exchange Plan separately (but within one year after the Neon® purchase), please fill out the Care Center Form. Select “Quote for Service and Support" under Area of Inquiry. A Customer Care representative will contact you shortly to process your request.

For Research Use Only. Not intended for any animal or human therapeutic of diagnostic use.