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Customer Site Training for Capillary Electrophoresis (CE) (Thermo Scientific™)

Capillary Electrophoresis Certified Instrument Operator Training, 1 day, customer site
Learn the fundamental knowledge necessary to keep your capillary electrophoresis (CE) instruments running according to manufacturer’s specifications. This course is conducted at the participant’s location and provides professional, interactive education that includes classroom training delivered by a certified Field Application Scientist (FAS) and hands-on instruction in the laboratory. Covered topics include instrument hardware and software, calibrations, and basic maintenance recommended between visits from a field service engineer. Best practices relating to instrument consumables, reagents, and basic troubleshooting of Applied Biosystems genetic analyzers are also covered. At the conclusion of this course, participants should be able to:

• Demonstrate basic features of the instrument and use data collection software to check calibration and maintenance status
• Describe the importance of, perform, and interpret instrument calibrations
• Perform key instrument maintenance functions

Certification
Attendees passing a skills assessment with a score of 80% or higher will earn an Instrument Operator Certificate granted by the Thermo Fisher Scientific Service and Support Training Department.

Additionally, participants successfully completing this training course will be eligible for 6 contact hours through the American Society for Clinical Laboratory Science’s (ASCLS) Professional Acknowledgment for Continuing Education (P.A.C.E.®) program.

The Thermo Fisher Scientific Training Center is an approved provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. program.

Tuition includes*:
• Trainer travel expenses
• Training materials and calibration kits for sequencing and fragment analysis. Required reagents for calibration are provided and include Applied Biosystems polymer, buffers, and HiDi Formamide
• Maximum 2 people per training

*The participant is responsible for providing an appropriate training facility, an Applied Biosystems 3500 or 3730 Series genetic analyzer, basic laboratory equipment (e.g., pipettes, plate sealers or film, plates, centrifuge, etc.), and basic CE instrument accessories (array, plate base, retainer and septa, cathode buffer container septa, array port plug, and pump cleaning kit).

Upon purchase of this course, an FAS will contact you to schedule the training.

LabCoat Live™ Training Course for Protein Expression (Gibco™)

LabCoat Live: SmartStart Training for the ExpiCHO Expression System
Learn the fundamentals of protein expression using the ExpiCHO Expression System. This course provides detailed reviews of the unique system components and the key workflow steps where optimal techniques will maximize results. Labcoat Live courses include professional, interactive education via online lectures and a self-paced hands-on lab experiment using provided protocols and reagents.

At the conclusion of this course, participants should be able to:
• Outline the full ExpiCHO Expression workflow and identify the key components of the system and when, how, and why to use each one
• Apply optimal techniques for thaw, subculture, and transfection of mammalian suspension cells like ExpiCHO-S cells to maximize cell health and protein expression levels
• Demonstrate best practices for efficient protein harvest and accurate yield detection and quantitation
• Identify the workflow steps where optimization will have the most impact to improve future expression results

Tuition includes:
• Four 60-min interactive online lectures scheduled over four weeks to coordinate with the timing of the protein production workflow
• Two months of access to class webpage, including downloadable notes and protocols, support videos, and dedicated question and answer forum
ExpiCHO Expression System Kit (Cat. No. A29133) containing all the key reagents needed to perform the course protocols. Note: Please inquire if you have already purchased the kit and are interested in training only.

Equipment needed:
• Basic cell culture lab equipment (cell culture incubator, biosafety cabinet, orbital shaker, centrifuge, pipet aids, etc.) and some accessory reagents and consumables (sterile pipets, protein detection and/or quantitation reagents, etc.)
• A computer with internet access

Prerequisites:
• Functional knowledge of basic cell culture and basic molecular biology techniques, including sterile technique and protein analysis

For more detailed course information including dates and locations, visit the LabCoat Live registration page.

Veriti™ Thermal Cycler Extended Warranty, 3 year (Applied Biosystems™)

A 3-year Extended Warranty for your Veriti® Thermal Cycler will add 3-years of warranty coverage to your existing manufacturer's warranty.

With this extended warranty your Veriti® Thermal Cycler is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.

*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your Veriti® Thermal Cycler must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.

InSight Services (Thermo Scientific™)

Maximize your Thermo Scientific™ InSight with these essential services.

AB Assurance Service Plan for Ion GeneStudio™ S5 Systems (Ion Torrent™)

To protect your Ion GeneStudio S5 System, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year coverage for immunity to annual price increases
• Service that’s easier to budget for than unplanned service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily use their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, AB Assurance coverage includes parts, labor, and travel at no additional cost.

Additionally, with this plan receive:
• On-site guaranteed two-day response time*
• Scheduled on-site planned maintenance (PM)
• Priority access to Remote Service Engineers

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

*Availability limited in some geographical areas.

Bioinformatics Consulting Plan (Thermo Scientific™)

Get the most out of your next-generation sequencing data with the Bioinformatics Consulting Plan. Beginning with an in-person assessment and a tailored training program to build your bioinformatics foundation, this plan helps optimize your lab’s proficiency with the Ion Torrent family of data tools.

Below are examples of how your lab can use the Bioinformatics Consulting Plan over the course of one year:

• Design your Ion AmpliSeq-targeted sequencing panel to maximize the value of each experiment
• Optimize your analysis pipelines in Torrent Suite Software or Ion Reporter Software to maximize the sensitivity and specificity of the data
• Add databases into Ion Reporter so that you can annotate your data with the information you need
• Grow your skills through live, guided technical data analysis training for applications of your choice
• Receive assistance for creating hotspot files
• Parse, format, and filter data by receiving scripting assistance
• Discover new strategies for detecting, characterizing, and prioritizing variants
• Develop plug-ins for the Torrent Suite Software to automate your workflows
• Effectively manage your IT computing, storage, and backup systems

Qualification Services Plan for QuantStudio™ 12K Flex Real-Time PCR System (Applied Biosystems™)

Qualification services for the Applied Biosystems QuantStudio 12K Flex Real-Time PCR systems are designed to help balance business and laboratory requirements and help you comply with global standards, country-specific regulations, and other laboratory site requirements.

Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Complete with audit-ready documentation, our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the qPCR systems in your lab. These qualification services help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications and help move you into production faster.

When are IQ/OQ/IPV recommended?
• At installation
• After a move

When are OQ/IPV recommended?
• After planned maintenance
• After critical repairs
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement

For more detailed information, view the figure, "Maintaining a qualified Applied Biosystems real-time PCR (qPCR) instrument" below and visit instrument IQ/OQ/IPV.

Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.

IT Administration Service Plan (Thermo Scientific™)

To protect your Ion Torrent server or storage device, the best time to plan for IT support is at the time of purchase. A proactive, upfront IT support plan provides:
• Greater discounts for bundling your server or storage solution and service together
• Service that is easier to budget for than “breakdown” IT support

IT Administration Service Plan
The IT Administration Service Plan applies to the Torrent Server, the Ion Reporter Server, and the Torrent Storage NAS Device. It is a remote-managed IT support plan that includes:
• Quarterly report on system usage, activities, and security of the server
• An initial phone consultation and an exit consultation at the end of the support period
• Maintenance and security patches to the Linux operating system
• Consultancy on data backup, data transfer, data protection, data sharing and archiving
• Mounting and integrating compatible data archive storage devices
• Installation of approved software plug-ins
• Configuration of a Torrent Server to enable access to local Torrent Browser
• Software updates to Torrent Suite Software and Ion Reporter Software

GeneAmp™ PCR System 9700 Extended Warranty, 96-well system, 1 year (Applied Biosystems™)

A 1-year Extended Warranty for your GeneAmp® PCR System 9700 will add 1-year of warranty coverage to your existing manufacturer's warranty.

With this extended warranty your GeneAmp® PCR System 9700 is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.

*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your GeneAmp® PCR System 9700 must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.

Rapid Exchange Extended Warranty for MiniAmp™ Thermal Cycler (Applied Biosystems™)

Every MiniAmp Thermal Cycler comes with a two-year warranty. Extended coverage service plans are also available at the time of instrument purchase. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Choose a plan that best fits your lab’s requirements.

Rapid Exchange (REX) Extended Warranty
Add warranty coverage to your existing manufacturer’s limited warranty with the Rapid Exchange (REX) Extended Warranty. If your instrument needs repair, just call our Support Center and we’ll send you a factory-certified refurbished replacement instrument within one business day from the time we determine a replacement is required. Instruments are typically received within three days of shipment and are yours to keep. All parts, labor, and shipping charges are included, and existing warranty contracts will be transferred to replacement units.

The Rapid Exchange Extended Warranty is ideal for customers with user-installable instruments that do not require asset tag consistency, and for those operating under critical timelines.

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

ProFlex™ PCR System Extended Warranty Package, 96-well (Applied Biosystems™)

ProFlex™ PCR Systems are the latest in our line of Applied Biosystems™ thermal cyclers, providing the reliability and performance you’ve come to expect from Applied Biosystems instruments. By combining an extended warranty with your instrument purchase, you’ll extend the life of your investment and receive the support you need to keep your instrument running at peak performance. Each ProFlex PCR System Extended Warranty Package includes instrument configuration and control features, as well as extended warranty benefits, that adapt to your research needs:

• Interchange block types if your throughput needs change
• Access the system remotely (and conveniently) through a mobile app
• Program the instrument in seconds with a simple-to-use touchscreen interface
• Simulate your old instrument with Thermal Simulation modes
• Receive fast repair from factory-trained and certified service engineers
• Minimize instrument downtime by troubleshooting with experienced Technical Support teams

For detailed instrument information and specifications, see the ProFlex PCR System.

AB Repair Center (ABRC) Extended Warranty
Add additional years of warranty coverage to your existing manufacturer’s limited warranty with the AB Repair Center (ABRC) extended warranty. With ABRC support, factory-trained engineers will maintain and repair your instrument at our remote service center. Just mail us your instrument and we’ll maintain or repair it and ship it back to you within 3 weeks. All parts, labor, and shipping charges are included.

The ABRC extended warranty is ideal for customers in regulated environments that must maintain asset tag consistency to comply with regulated protocols.

Certain exclusions apply. Contact your Service and Support Representative for details at service.sales@thermofisher.com.

Service Plan for Ion Torrent™ Next-Generation Sequencing System (Thermo Scientific™)

To protect your Ion Torrent next-generation sequencing (NGS) system, the best time to plan for service is at the time of instrument purchase. A proactive, upfront service plan provides:
• Greater discounts for bundling your instrument and service together
• Multi-year plans that provide immunity to annual price increases
• Service that is easier to budget for than “breakdown” service repairs

For the level of support that best meets your laboratory’s needs and budget, choose from flexible service plans and a variety of value-added services for your instrument.

AB Assurance Service Plan
The AB Assurance Service Plan is ideal for laboratories that heavily utilize their instruments, and helps to reduce the risk of downtime by providing proactive maintenance service. Should your instrument require a repair, the AB Assurance coverage includes parts, labor, and travel at no additional cost.

Additionally, with this plan receive:
• On-site guaranteed 2-day response time*
• Scheduled on-site planned maintenance (PM)
• Remote diagnostics
• Computer repair and replacement
• Priority access to Remote Service Engineer

Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.

* Availability limited in some geographic areas

Multiplex Dynamic Temperature Verification (MDTV) Service for MiniAmp™ Thermal Cyclers (Applied Biosystems™)

Multiplex Dynamic Temperature Verification (MDTV) provides fast, accurate temperature readings of your MiniAmp and MiniAmp Plus thermal cyclers. With the on-site MDTV service, our field service engineer will assess the accuracy and uniformity of your PCR block, help ensure performance of your PCR instrument, and provide you with the necessary performance documentation for accreditation.

Yearly temperature verification can help:
• Prevent unexpected PCR instrument downtime
• Minimize downstream application costs
• Preserve valuable samples that could be lost due to inaccurate readings

MDTV service includes:
• Sample block temperature accuracy verification at two temperatures
• Temperature non-uniformity verification, performed at two temperatures and eight sample well locations
• A certificate of verification stating that your instrument’s temperatures are within appropriate specifications

For more detailed information, view the figure “Multiplex Dynamic Temperature Verification (MDTV) service helps labs comply with global standards and laboratory site requirements” below and visit On-Site Temperature Verification Service.

Analytical Validation Consulting Service for Laboratory Assays, Pharmacogenomics Panel, OpenArray (Thermo Scientific™)

Analytical validation (AV) consulting service for the Pharmacogenomics Panel, OpenArray format, helps prepare labs for the critical steps within the analytical validation workflow, which can help shorten validation time, potentially control the lab’s validation costs, and assist in reducing compliance risk when launching molecular tests for interrogating pharmacogenomic genetic markers. This service is managed by a team of experienced field applications scientists and compliance service specialists that assist you in your lab.

AV Consulting Service includes:
• Project management by a compliance specialist
• Dedicated on-site application specialist
• Workflow training
• Workflow optimization
• Technical review
• Assistance with confirmatory sequencing

AV Consulting Service deliverables include:
• Validation plan templates
• Protocol templates
• Controls and samples
• Data analysis workflow
• Report template

For more detailed information, visit Pharmacogenomics, your new research partner and Analytical validation consulting services for laboratory assays.

Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.

Qualification Services Plan for Ion GeneStudio™ S5 Systems (Ion Torrent™)

Qualification services for the Ion GeneStudio S5 Systems for next-generation sequencing are designed to help balance business and laboratory requirements and help you comply with global standards, country-specific regulations, and other laboratory site requirements.

Verify instrument performance and minimize downtime with IQ/OQ/IPV services
Our factory-trained and experienced engineers will conduct installation qualification (IQ), operational qualification (OQ), and instrument performance verification (IPV) on the Ion GeneStudio S5 Systems in your lab. These qualification services help verify the entire workflow from sample prep to sequencing and help ensure your instruments are installed, operating, and performing according to manufacturer’s specifications. Documentation for audits is provided.

When are IQ/OQ/IPV recommended?
• At installation
• After a move

When are OQ/IPV recommended?
• After planned maintenance
• After critical repairs
• After additions, changes, or upgrades to the system
• For a scheduled OQ site requirement

For more detailed information, view the figure "Qualification services for Ion GeneStudio S5 Systems" below and visit instrument IQ/OQ/IPV.

Certain exclusions apply. Contact your Services and Support Representative for details at compliancesales@thermofisher.com.