Documents & Support

What other software components are installed with GTC 4.2? Product FAQ

Answer

The Microsoft .NET 2.0 framework, Java and Visual C++ runtime environments are installed with GTC 4.2.

Answer Id:: E13672

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I'm getting Mac-Microsoft_OLE2_ColsTrueOle1Class error. How do I fix this? Product FAQ

Answer

To fix the problem, copy the attached “Microsoft libraries.sit” file to your desktop. Expand/un-compress the file with StuffIt Expander or other software. A folder called “microsoft libraries” is created, and in it are four files/extensions. Copy them into the Extensions folder in your System Folder (files called Microsoft Component Library, Microsoft OLE Automation, Microsoft OLE Library, Microsoft Structured Storage).

Answer Id:: E4338

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What are the extensions of files generated by the ABI PRISM 7000 Sequence Detection System, Applied Biosystems 7300, 7500, 7500Fast, 7900HT Fast Real-Time PCR System, StepOnePlus Real-Time PCR System, and ViiA 7 Real-Time PCR Systems? Product FAQ

Answer

All run files have an .SDS or .EDS extension. A Relative Quantification study will have an .SDM or .EDM extension and a template will have an .SDT or .EDT extension. The software for StepOnePlus, ViiA 7, and 7500 2.0.x software have .EDS, .EDT, or .EDM extensions; all other software have .SDS, .SDT, or .SDM extensions.

Answer Id:: E2473

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What can be done when I observe errors on the 433A such as "chemistry not declared" (CND), a "PAUSE" that will not unPAUSE, a "run cannot be sent", or during a send the chirps are slower than usual? Product FAQ

Answer

The problem occurs when a 433A connected to a Macintosh computer interprets a signal from the computer as a "reset". Some "fixes" have been successful, particularly installation of a special optical isolator on the 433A. When the instrument has frozen in a run, the run needs to be stopped and re-started, often with a "COLD REBOOT". To prevent the problem, it is strongly suggested that no network connection be attached to the computer during a run. No other software should be run, or even loaded to the hard drive of the computer.

Answer Id:: E1312

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Can I install Torrent Suite Software outside the Torrent server? Product FAQ

Answer

Yes, you can get the software from https://github.com/iontorrent/TS and install in another server. Additionally, you can download the TMAP aligner and Torrent variant caller used in TSS, among other software.

Answer Id:: E16175

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I am getting the error message: Deletfile: code 5. Access is denied when running my E-Gel software. I have tried this on three computers. What can I do? Product FAQ

Answer

This error can occur if there is other software running in the background, like an Internet Explorer browser, or if there is an antivirus program running that is limiting his ability to access some files. To fix this error, try to:

- Turn off Internet Explorer or any other program running during the install.
- Inactivate the antivirus program (or temporarily uninstall it), install the E-Gel Imager software, then reactivate or reinstall the antivirus program.
- When the error comes up, select "Ignore" to allow the installation to continue instead of "Retry" or "Abort".

Answer Id:: E8025

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Case Study: Integrated Biologics – Enabling High Throughput Drug Discovery at Amgen with Platform for Science Software Product Literature

User Manual: 42iQ (NO-NO2-NOx) Analyzer Manual / Product Insert

Catalog # 42IQ

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Accuracy of CNV Detection from GWAS Data. Citations & References

  • Authors: Zhang D, Qian Y, Akula N, Alliey-Rodriguez N, Tang J, Gershon ES, Liu C
  • Journal: PLoS One 2011; (6):1 e14511-e14511
  • PubMed ID: 21249187
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