Maintenance
By renewing your yearly maintenance service, you will gain access to a comprehensive package that includes full technical support, valuable resources, and regular software upgrades. This ensures that you will always be up to date with the latest advancements in our software solutions.
- Full access to Customer Support Center
You have access to a team of expert technicians who are readily available to address any technical issues, inquiries, or concerns you may encounter. Their guidance and expertise ensure that you can navigate through any challenges effectively and efficiently.
- Software malfunction fixes
Being under maintenance ensure you to have dedicated resources and support for addressing and rectifying software malfunctions when they arise.
- Licensing information and access to TLM portal
Access to different pieces of technical documentation on Licensing of your Thermo Fisher software application, including access to the TLM portal, allowing you to manage your licenses.
In addition to direct technical support, your maintenance service provides access to an extensive repository of resources. This includes a wealth of knowledge, guides, tutorials, and educational materials. There resources empower you with the insights, tips, and best practices to optimize your software and hardware solutions fully.
- Software upgrades – Twice a year
Keeping your software up to date is crucial in the ever-evolving tech landscape. Your maintenance service guarantees you access to the latest software updates, ensuring that you benefit from enhanced features, improved performance, and crucial security enhancements. This minimizes the risk of obsolesce, ensure compatibility with upcoming operative systems and maximizes your software capabilities.
- Beta testing program
Become an engaged member of our community by proactively testing the enhancements and new features added to our software solutions, ensuring we are aligned with your ever-evolving needs.
Stay updated on our ongoing activities, the latest product releases, latest developments, newly introduced Xtras, and contributions from our user community.
- License transfers
Being under maintenance allows you to relocate your software application to a different environment at no cost, with flexibility to do so up to three times annually.
- License upgrades
Our maintenance service provides you with favorable pricing options when upgrading your application’s license to the next level.
