{"id":2639,"date":"2023-03-14T10:28:20","date_gmt":"2023-03-14T09:28:20","guid":{"rendered":"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/?page_id=2639"},"modified":"2025-11-03T14:43:36","modified_gmt":"2025-11-03T13:43:36","slug":"maintenance","status":"publish","type":"page","link":"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/maintenance\/","title":{"rendered":"Maintenance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2639\" class=\"elementor elementor-2639\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed3991e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed3991e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fc2e47\" data-id=\"3fc2e47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc36f86 elementor-widget elementor-widget-text-editor\" data-id=\"cc36f86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>By renewing your yearly maintenance service, you will gain access to a comprehensive package that includes full technical support, valuable resources, and regular software upgrades. This ensures that you will always be up to date with the latest advancements in our software solutions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e42ce8 elementor-widget elementor-widget-text-editor\" data-id=\"2e42ce8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/assets.thermofisher.com\/TFS-Assets\/MSD\/Licensing-Information\/maintenance-service-terms-conditions.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif;\"><span style=\"font-weight: var( --e-global-typography-text-font-weight ); background-color: #ffffff;\">Read the Application Software Maintenance Service Terms and Conditions &gt;<\/span><\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f1f6e0 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f1f6e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7014852\" data-id=\"7014852\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-261c049 elementor-widget elementor-widget-image\" data-id=\"261c049\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.9.0 - 06-12-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/wp-content\/uploads\/2022\/11\/User-Add.svg\" class=\"attachment-full size-full wp-image-985\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a52b1 elementor-widget elementor-widget-text-editor\" data-id=\"61a52b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Full access to\u00a0<strong><a href=\"https:\/\/msdcss.powerappsportals.com\/\" target=\"_blank\" rel=\"noopener\">Customer Support Center\u00a0<\/a><\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">You have access to a team of expert technicians who are readily available to address any technical issues, inquiries, or concerns you may encounter. Their guidance and expertise ensure that you can navigate through any challenges effectively and efficiently.<\/p><ul><li><strong>Software malfunction fixes<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><span lang=\"EN-US\">Being under maintenance ensure you to have dedicated resources and support for addressing and rectifying software malfunctions when they arise.<\/span><\/p><ul><li><strong><a href=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/licensing\/\" target=\"_blank\" rel=\"noopener\">Licensing<\/a>\u00a0information and access to TLM portal<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">Access to different pieces of technical documentation on Licensing of your Thermo Fisher software application, including access to the TLM portal, allowing you to manage your licenses.<\/p><ul><li><strong><a href=\"https:\/\/xtras.amira-avizo.com\/\" target=\"_blank\" rel=\"noopener\">Acces to XTras library<\/a><\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">In addition to direct technical support, your maintenance service provides access to an extensive repository of resources. This includes a wealth of knowledge, guides, tutorials, and educational materials. There resources empower you with the insights, tips, and best practices to optimize your software and hardware solutions fully.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cf83924\" data-id=\"cf83924\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48aa38f elementor-widget elementor-widget-image\" data-id=\"48aa38f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/wp-content\/uploads\/2023\/09\/Calendar.svg\" class=\"attachment-full size-full wp-image-3876\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a4eb5 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"63a4eb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong><a href=\"https:\/\/www.thermofisher.com\/fr\/fr\/home\/electron-microscopy\/products\/software-em-3d-vis\/3d-visualization-analysis-software\/whats-new.html\" target=\"_blank\" rel=\"noopener\">Software upgrades<\/a>\u00a0<\/strong>&#8211; Twice a year<\/li><\/ul><p style=\"padding-left: 40px;\">Keeping your software up to date is crucial in the ever-evolving tech landscape. Your maintenance service guarantees you access to the latest software updates, ensuring that you benefit from enhanced features, improved performance, and crucial security enhancements. This minimizes the risk of obsolesce, ensure compatibility with upcoming operative systems and maximizes your software capabilities.<\/p><ul><li><strong>Beta testing program<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">Become an engaged member of our community by proactively testing the enhancements and new features added to our software solutions, ensuring we are aligned with your ever-evolving needs.<\/p><ul><li><strong><a href=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/?page_id=1301\" target=\"_blank\" rel=\"noopener\">Latest News<\/a><\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">Stay updated on our ongoing activities, the latest product releases, latest developments, newly introduced Xtras, and contributions from our user community.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4770be1\" data-id=\"4770be1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b616b7e elementor-widget elementor-widget-image\" data-id=\"b616b7e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"85\" src=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/wp-content\/uploads\/2023\/09\/Clipboard-Checkmark.svg\" class=\"attachment-full size-full wp-image-3875\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-877178a elementor-widget elementor-widget-text-editor\" data-id=\"877178a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><strong>License transfers<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">Being under maintenance allows you to relocate your software application to a different environment at no cost, with flexibility to do so up to three times annually.<\/p><ul><li><strong>License upgrades<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\">Our maintenance service provides you with favorable pricing options when upgrading your application\u2019s license to the next level.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By renewing your yearly maintenance service, you will gain access to a comprehensive package that includes full technical support, valuable resources, and regular software upgrades. This ensures that you will always be up to date with the latest advancements in our software solutions. Read the Application Software Maintenance Service Terms and Conditions &gt; Full access [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maintenance - Thermo Fisher Scientific<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thermofisher.com\/software-em-3d-vis\/customerportal\/maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance - Thermo Fisher Scientific\" \/>\n<meta property=\"og:description\" content=\"By renewing your yearly maintenance service, you will gain access to a comprehensive package that includes full technical support, valuable resources, and regular software upgrades. This ensures that you will always be up to date with the latest advancements in our software solutions. 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