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Process Monitoring Services

Thermo Scientific service plans provide support that helps protect uptime, performance and confidence in your process data

Prima PRO mass spectrometers, Prima BT benchtop mass spectrometers, Sentinel PRO environmental mass spectrometers, Apix and Apix Quattro ultra high purity (UHP) electronic gas analyzers.

 

Process monitoring instruments operate at the heart of production. When an analyzer drives critical decisions, unplanned downtime can introduce avoidable risk. Thermo Fisher Scientific services help you plan maintenance, access technical support, and align spare parts and training, so you can operate with greater predictability.

 

Who this is for 

Operations managers, maintenance leaders, QC/GMP managers and plant engineers responsible for uptime, compliance and consistent performance.

 

What we provide

  • Tiered service plan options 
  • Manufacturer-certified spare parts support
  • Training programs for operators and engineers
  • Technical support and remote troubleshooting

 

Why it matters 

A structured service approach helps reduce operational risk and shift from reactive repairs to planned service coverage.

Service plans designed around your operational needs

Choose coverage aligned to your criticality, internal capabilities, and production environment. 

 

Reduce operational risk with coverage under contract 

 

When you operate under contract, you improve predictability and reduce exposure to unplanned downtime. 

 

A service agreement helps you: 

  • Plan maintenance activities and budget more effectively 
  • Reduce uncertainty tied to reactive repairs 
  • Protect analytical performance over time 
  • Maintain audit readiness with documented service history 

 

Access support and escalation paths aligned to your coverage level 

 

This is especially relevant for process environments where downtime impacts throughput, product release timelines, or regulatory compliance.
 

  Premium  Advanced Preventive 
Preventive services
Preventive maintenance 1 PMs / Year  1 PMs / Year 1 PM / Year 
PM consumables Included  Included Included 

Calibration1

Included

Included

Included
 Corrective services
Corrective maintenance labour & travel Included  Included 10% off 
Replacement spare parts Included  15% off 10% off 
Remote technical support2 3-hours callback time  5-hours callback time 8-hours callback time 
On-site support Top priority  High priority Priority 
Instrument optimization
Remote application support2 Business hours  Business hours Business hours 
System upgrades 20% off  15% off 10% off 
Spare parts stock advisory Included  - - 
Trainings
On-site operator training3 Included  Included Included 
Classroom training4 20% off  15% off 10% off 
Online trainings Included5 15% off 10% off 
  1. Calibration included with PM visits only
  2. During business hours, working days only. Exceptions may apply.
  3. During scheduled PM visit, up to 2 hours per PM visit.
  4. At Thermo Fisher sites, limited to one session per year. Does not include travel and hotel. 
  5. Limited to 10 individuals

Why buy spare parts from the manufacturer

Spare parts are part of your risk strategy. Manufacturer-certified parts help maintain compatibility and support instrument integrity over time.

 

How we help

  • Our team provides guidance on recommended critical spares by instrument and site strategy
  • We supply support for spare part kits (critical spares, strategic electronic kits, or site-specific lists)
  • A strong relationship with the manufacturer improves alignment between parts planning and your service coverage

 

Talk to an expert about your spare parts strategy.

Training programs to strengthen your team

Well-trained teams troubleshoot faster and maintain instruments more consistently.

 

Training can help your team

  • Improve day-to-day operation and routine maintenance habits
  • Reduce avoidable errors and repeat issues
  • Build confidence with troubleshooting and performance checks
  • Accelerate onboarding for new team members

 

Formats may include on-site sessions and other delivery methods based on region and availability.

Technical support

Access support resources designed to help you restore operations quickly and efficiently.

 

Support may include

  • Remote diagnostics and troubleshooting
  • Application and operational guidance
  • Escalation to product specialists when required
  • Coordination with field service for on-site support, when needed

Supported instruments

These services support Thermo Fisher process monitoring products, including:

  • Prima PRO
  • Prima BT
  • Sentinel PRO
  • Apix
  • Apix Quattro

FAQs

What is included in a process monitoring service plan? 
Service plans typically include preventive maintenance and defined support entitlements. Coverage details depend on the selected tier and local availability.

 

How do service plans help reduce downtime risk? 
A service plan supports a more proactive maintenance approach. Having a plan can improve access to support resources and scheduling, depending on the plan level.

 

Why should I purchase spare parts from the manufacturer? 
Manufacturer-certified parts are designed for instrument compatibility and help support long-term integrity and performance.

 

Do you offer training for operators and engineers? 
Yes. Training options vary by region and can be aligned to your installed base and team needs.

 

Do services vary by region? 
Yes. Service offerings, entitlements, and response commitments may vary by region, product configuration, and local requirements.

 

Please contact your Thermo Fisher Scientific representative for coverage details specific to your location and installed base.

For Research Use Only. Not for use in diagnostic procedures.