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Service plans, planned maintenance, qualification services, training
There’s no time for downtime in your lab. More than 1,400 trained professionals make up the industry’s largest service and support network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery. Built on more than 35 years of service expertise, our superior services and support solutions help keep your lab up and running.
AB Assurance on-site service plan
All Gibco CTS Rotea Counterflow Centrifugation Systems come with a 1-year standard warranty. In addition, many customers choose to purchase an AB Assurance on-site service plan, that offers these benefits:
Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified field service engineers.
Reduce overall repair costs with remote instrument diagnosis and resolution.
Extend the life of your system and keep it running at peak performance with annual service maintenance.
Parts, labor, and travel or shipping included.
Digital service innovations such as mobile augmented-reality (AR) remote support technology, instrument-driven support, and on-demand instrument training.
AB Assurance plan details
For CTS Rotea Counterflow Centrifugation Systems purchased with an AB Assurance plan extended warranty, all costs for travel or shipping, labor, and parts for repairs are covered for a total of 2 years.
| Response time | Planned maintenance | Access to technical support (Mon-Fri, standard business hours) |
Parts, labor, and travel | Digital remote support | Qualification | Field application scientist (FAS) consultation |
|---|---|---|---|---|---|---|
| 2 business days* |  |
|
|
|
Available as add-on | Available as add-on |
*Availability limited in some geographic areas.
Planned maintenance
During the second year of the AB Assurance plan, our Field Service Engineer (FSE) will attend your site to perform a scheduled Planned Maintenance (PM). Maintenance visits are intended to help you prevent downtime, reduce strain on your laboratory staff, and help ensure the life of your instrument. During a PM service visit, the field service engineer will perform the following:
| Inspection of the system | Software update if required |
Cleaning, lubricating, and calibration of relevant mechanical parts |
Functional tests and performance verification |
| Documentation of maintenance tasks, results, and findings | |
Purchasing service plans
Service plans may be purchased** along with your CTS Rotea Counterflow Centrifugation System (see the instrument and service plan bundles below). For a system you’ve already purchased, extended warranties, covering an extra year, are also available. Contact your local sales representative regarding an extra year of service.
** Extended warranty packages are not available in all regions. Please contact your local sales representative or visit Contact Us.
Service aspect |
AB Assurance plan offers |
CTS Rotea Counterflow Centrifugation System + AB Assurance service extended warranty (for 2 years' total coverage) + IQ/OQ services |
A50757* A47695** |
CTS Rotea Counterflow Centrifugation System + AB Assurance service extended warranty (for 2 years' total coverage) |
A50760* A47679** |
*North America, Europe
** Rest of World
Qualification services
You can add qualification services to complement your service plan. Instrument hardware qualifications include instrument qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications.
IQ: provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications
OQ: provides documented verification that the instrument subsystems are operating as designed. Verifies that the functionality of an instrument meets the manufacturer’s operational specifications.
IQ and OQ are recommended at installation and when moving the instrument. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.
AB qualification service
This provides a second Operational Qualification service visit with an on-site Field Service Engineer (FSE) within 2 years of installation. This would be required after major Preventative Maintenance, an instrument move, or other significant change. The FSE runs prescribed tests using a protocol designed to challenge the operating parameters of the instrument to ensure it functions within design specifications. The FSE evaluates and documents the test results and then determines pass/fail. Upon receiving a pass result, the FSE verifies the instrument is operating within manufacturer’s design specifications. AB Qualification documentation provided may be included in a device history file to be referenced during audits and inspections as part of risk mitigation strategies.
Training services
Our technical services, field engineering and training teams are fully committed to ensure your success using the CTS Rotea Counterflow Centrifugation System. Because we know that speed is of the essence, we’re offering protocol development assistance to help ensure that your team has control over your protocols and the speed of your process development.
SmartStart training program
Virtual and in-person trainings are available for your lab. A two-day SmartStart on-site training course (virtual or on-site training) comes standard with the product and is designed to introduce you to the operation of the CTS Rotea Counterflow Centrifugation System and help enable your success. The course is designed to train all team members who will be using the CTS Rotea system.
Led by professional Field Application Scientists, the training provides interactive education that includes theoretical protocol writing and hands-on training. The training includes a line-by-line analysis of each of your protocols, so that you are prepared to modify your own protocols when needed.
Post-sale Field Application Scientist training
Thermo Fisher Scientific continues to provide post-sale support through our extensive Field Application Scientist network who are available for further protocol development assistance. Field Application Scientists train in your lab and cover a variety of topics regarding the instrument, software and applications. Contact your local Field Application Scientist for additional training.
For Research Use or Manufacturing of Cell, Gene, or Tissue-Based Products. Caution: Not intended for direct administration into humans or animals.