Getting started with cryo-electron tomography technology

Our service portfolios deliver step-by-step support as you implement cryo-tomography into your lab. Whether you are integrating a Thermo Scientific Aquilos 2 Cryo-FIB or Thermo Scientific Arctis Cryo-Plasma-FIB to complement your cryo-TEM, or you are implementing an entire workflow, our team of experts will set you up for success.


During the warranty period, our Accelerate Service includes workflow validation and the support of our Customer Success Manager, who will help plan your installation and coordinate resources. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed.


During the post-warranty period, our Advance portfolio provides a continuation of our remote monitoring service, application support features, and access to the Scientific Workflows App and Connected Care Portal. It also includes preventive and corrective maintenance, spare parts coverage, and an on-site response with options ranging from 4 to 48 hours. The Advance portfolio supports the essential function of your instrument while also engaging you through technology-driven services.

Service and support for cryo-electron tomography instruments and workflows

When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance with our Connected Care digital infrastructure. We will support your instrument throughout its entire lifecycle, including installation, training, and data-driven proactive maintenance.


Feature Highlight: Connected Care Portal

The Connected Care Portal delivers the insights you need to effectively manage your system and workflow. The secure, on-demand information in the Connected Care Portal will help you:

  • Assess the performance of your instrument across multiple parameters
  • Analyze system performance over time
  • Track system health and support activities
  • Quickly locate reports and other documents

Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.

Data Analysis support

With a comprehensive suite of services, customized just the way you need them, we can help increase your productivity and efficiency. Our wide range of services, highly trained staff, proven solutions, and commitment to your project will help you meet even your most challenging research goals. From installation and integration, image calibration, implementation and custom development, expert consulting, and training, we draw upon our team of experts to create customized, scalable, efficient solutions for your research.

Accelerate Service and Support Programs for cryo-electron tomography

Advance Service and Support Programs for cryo-electron tomography

Classic Service and Support Programs for cryo-electron tomography

  Tech Direct Limited Essential Agile Secure Preferred Premier
on-site Response Time
4 business days 4 business days 48 hours 48 hours 7 business days 48 hours 24 hours
Labor   1 intervention included; 10% discount thereafter Defined # of visits included; 10% discount thereafter
Travel and Expenses   1 intervention included Defined # of visits included
Parts 10% discount 1 intervention included 15% discount Defined # of visits included
FEG Tip Replacement       Can be covered as part of defined visits
Preventative Maintenance  
RAPID Remote Support
Software Updates


*Not all offerings are available in each region. Please check with your Account Manager or Service Manager to determine what is available in your area