Cryo-TEM service and support from Thermo Fisher Scientific

Going hand-in-hand with these innovative instruments are our innovative service solutions that offer ease of adoption, predictable cost of ownership, and operational and workflow support.


Service at Thermo Fisher Scientific is a partnership. We will develop a training plan to ensure your users are empowered from the start. Throughout the warranty and post-warranty phases, our applications, field service, and customer success teams will focus on helping you optimize your experiments and ensure that all your questions and concerns are addressed.


We are committed to a new approach to service that blends innovative technological solutions with outstanding service support. Our integrated service solutions are designed to support your research and deliver the insights you need to achieve your most ambitious scientific goals.


Below is a summary of our integrated service solutions to support your research and deliver the insights you need to achieve your most ambitious scientific goals.


  • Expert support to validate your workflow and train your lab on new applications
  • System health and insights inside the Connected Care Portal
  • Remote support and service to maximize system uptime

Cryo electron microscope service and support program features

When it comes to implementing a new workflow, you need a partner who offers next-level comprehensive instrument care so you can focus on your work. You need a partner who is not focused merely on fixing problems, but on preventative maintenance with our Connected Care digital infrastructure. We will support your instrument throughout its entire lifecycle, including installation, training, and data-driven proactive maintenance.


Workflow Validation Services Scientific Workflows App Connected Care Portal Customer Success Managers
Be confident that your workflow will provide the results to achieve your goals. The Workflow Validation is a standardized representative test to verify the correct functioning of the microscope and camera systems under the conditions at your site.

The Scientific Workflows App delivers step-by-step workflow guidance for the cryo-tomography workflow, enabling users of all experience levels to optimize their results.




Assess the performance of your instrument across multiple parameters and enable continuous improvement to ensure you are capturing all the value from your instrument.




Dedicated Thermo Fisher Scientific experts who will support you for all technical, workflow, training or support-related challenges.






Remote & On-site Application Support System Performance Reviews On-site Maintenance Service System Remote Monitoring
Provides training and support on all aspects of your sample and workflow, including instrument operation and lamella preparation, TEM operation, lamella transfer, and data acquisition.  System data will be summarized for you at regular performance reviews, where you can discuss any questions or pinpoint areas for improvement with your service, sales, and application support team.

Comprehensive service including preventive and corrective maintenance, a targeted response time, and certified spare parts. 




Minimize disruption with a proactive maintenance approach. Critical system parameters are monitored by our technical experts and field service is proactively engaged if anomalies are detected. 

Service and support program options for the Glacios 2 Cryo-TEM

  Classic Contracts Connected Care Contracts
Phone Support  
Preventive Maintenance
Software Updates
RAPID Connection
On-Site Response Time Target 24-96 Hrs 24–48 Hrs
Customer Success Manager    
Connected Care Portal    
System Remote Monitoring    
Applications Support    
Scientific Workflow App    
System Performance Reviews    

Site preparation services for new electron microscopy systems

By anticipating the needs of your team and physical facility, you can quickly get up to speed and start getting the most value from your Thermo Scientific electron microscope. With the Thermo Scientific Site Preparation Service portfolio, you will gain a competitive advantage by optimizing your system’s surroundings. Whether you are debating the placement of one specific system in your lab or developing a brand-new facility from the ground up, our environmental engineering experts will provide analysis and recommendations to minimize environmental interference and maximize system performance.