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Service and support for your Talos Transmission Electron Microscope
Our innovative service solutions provide exceptional support to help you increase the performance and productivity of your Thermo Scientific Talos Scanning Transmission Electron Microscope ((S)TEM). To assist your success now and into the future, we have integrated connected digital elements into our service packages that facilitate proactive service, reduce barriers to entry, and deliver enhanced visibility into system health as well as productivity. Whether we are delivering integrated solutions to increase your momentum onsite, via remote troubleshooting, or side-by-side with an Applications Engineer, ensuring your success remains at the forefront of our relationship.
We offer a variety of portfolios targeted to your unique needs that combine the very best of technology-driven support and hands-on care during the warranty period as well as beyond.
Services and support for life sciences electron microscopy
Our services support your unique and complex workflows so that you can achieve the resolution and data needed for your applications. We offer an extraordinarily wide variety of services to provide you with exceptional outcomes. We have options for customers requiring minimal on-site support, as well as services with unlimited corrective maintenance, spare parts coverage, and more.
Our service and support experts pledge to help you:
- Ensure all users are properly trained
- Expedite the capture of high-quality usable data
- Optimize your system and workflow to achieve leading-edge results
- Plan your maintenance in advance, around key samples or activities
Services and support for materials science electron microscopy
For you to effectively pursue new and advanced materials, every piece of your workflow must operate efficiently. Our service offerings will help you improve the speed and reliability of each step. They will also help optimize the overall performance of your system while achieving faster time to data.
Our service and support options enable:
- Predictable costs
- Optimized performance
- Higher productivity
- Workflow proficiency
Service and support for semiconductor electron microscopy equipment
We understand that the success of your business depends on the maximized uptime and optimized performance of your systems. Our services include offerings that provide on-site response and targeted uptime to maximize your productivity and support faster time to results.
Our technology-driven, expert care will help you:
- Increase system productivity
- Avoid unplanned downtime
- Upskill and empower users
- Improve fleet performance
Electron microscope site preparation services
When selecting an EM product, there are many elements to consider. The physical location and environment surrounding your system are fundamental to achieving your desired outcomes. Even slight variations can mean the difference of staying within, or straying from, ever-tightening system specifications.
With the Thermo Scientific Site Preparation Service portfolio, you will gain a competitive advantage by optimizing your system’s surroundings. Whether you are debating the placement of one specific system in your lab or developing a brand-new facility from the ground up, our environmental engineering experts will provide analysis and recommendations to minimize environmental interference and maximize system performance.
RAPID remote electron microscopy instrument services and support
Our team’s support capabilities go beyond our physical footprint. When you have a technical concern about your system, our global team of Remote Service Engineers can get you back up and running quickly.
- Delivers a faster and more agile diagnostic and troubleshooting process
- In many cases, Remote Support can get you back up and running the same day
- If on-site support is needed, a Field Service Engineer will respond with parts already in hand
RAPID (Remote Access Program for Interactive Diagnostics) is a secure screen-sharing service that allows our team to view your perspective, just as if they were on-site.
- Troubleshoots technical concerns on your Thermo Scientific system
- Puts you in control from start to finish
- Included with most Thermo Scientific service agreements
For Research Use Only. Not for use in diagnostic procedures.