When you use a Thermo Scientific microscope, our service organization remains beside you at every step.
Whatever success looks like to you, we will meet you where you are to deliver impeccable care, prioritizing technical excellence and your unique objectives.
Our services were designed to meet the needs of each market, with options for all budgets and use cases.
Service contracts do more than just fix your instrument when it’s broken. Services can help your organization achieve your goals through increased instrument utilization and efficiency.
Discover how some of our customers have benefited from our service expertise.
To best support your success now and into the future, we have integrated more digital and data-driven elements into our service packages.
With our Connected Care service, you will:
We offer a variety of Connected Care services targeted to your unique needs. Whether we are delivering support on-site or through a digital channel, our unique relationship with you remains at the forefront.
Our team’s support capabilities go beyond our physical footprint. When you have a technical concern on your system, our global team of Remote Service Engineers can get you back up and running quickly.
RAPID (Remote Access Program for Interactive Diagnostics) is a secure screen-sharing service that allows our team to view your perspective, just as if they were on-site.
“RAPID is probably the biggest thing we go to first…that has helped us so much, and in a lot of cases, we can resolve things right away.”
— Teresa Sawyer, Oregon State University