Customer FAQs

What is changing for LSI customers?

Product names and some catalog numbers.

LSI is transitioning to Life Technologies. During this transition you may see some product name and catalog number changes. For your convenience, lifetechnologies.com contains the new names/numbers while continuing to reference the current LSI names/numbers.

LSI marketing materials, technical documentation, shipping boxes, and product packaging will be updated to reflect the new Life Technologies designation.

What is not changing for LSI customers?

There will be no changes to the product or how and where it is manufactured. Technical features and diagnostic performance also remains unchanged.

Lot numbers will not change, and reserved lots will be available for you until they are out of stock.

To find the appropriate LSI contact information for your country, please go to lifetechnologies.com/contactus and select your country.

Whom do I contact for inquiries related to technical support?

Please forward these inquiries to lsisupport@lifetech.com

Whom do I contact for inquiries related to quotations or order status?

To find the appropriate LSI contact information for your country, please go to lifetechnologies.com/contactus and select your country.

In France please forward these inquiries to lsi@lifetech.com

What happens with LSI tenders?

Beginning July 22, 2013 tenders within France should transact through the Life Technologies office:

Life Technologies SAS
Route de L’Orme des Merisiers
Immeuble Discovery - Zone Technologique 91190
Saint Aubin, France
Email: serviceclients@lifetech.com

What will happen with specific lots I have reserved with LSI?

Reserved lots will be available to you until they are out of stock.

Where do I go to find information on LSI or Life Technologies products?

Please go to lifetechnologies.com/animalhealth

Where do I go with questions regarding this transition?

Please contact your local LSI representative or email lsi@lifetech.com