At Thermo Fisher Scientific, service is more than maintenance—it is the gateway to your most ambitious goals. For optimal system performance, you need access to a world-class network of field service experts, technical support, and certified spare parts.
We are committed to the success of all our customers, from small labs to multi-site organizations. No matter your application or area of focus, our robust global infrastructure, innovative service products, and unparalleled expertise will support you every step of the way.
Whether you are based in San Jose or Shanghai, our strategically located spare part warehouses allow field service engineers to immediately access the parts needed to keep your system running optimally. We also have dedicated local teams to execute our escalation protocol, which draws on the expertise of field service, technical support and factory personnel as needed.
Our services for the life sciences empowers you at each stage of your system’s lifecycle, helping you realize the maximum value of your investment. The variety, quality and scope of services we offer are unmatched in the industry and will provide you with exceptional outcomes.
Whether you prefer technology-driven support that facilitates fast troubleshooting or a comprehensive offering that provides unlimited on-site service and spare parts, our service experts will match you with a package that respects your budget and delivers uncompromised value.
Services at Thermo Fisher Scientific
With Thermo Fisher Scientific as your partner in service, you will never face a technical challenge alone. No matter which market-leading service you select, our global team of 1,000 highly trained individuals are ready to respond and keep your system running optimally.
When you choose a Thermo Scientific service contract, you gain access to our market-leading service infrastructure. Our global logistics team manages spare part warehouses across the world, quickly expediting shipments to your site when needed. Local technical support teams provide troubleshooting and escalation assistance, and applications experts are available to assist with training and ramping up new workflows. Additionally, our Service Innovation Team continuously invests in analytics, service intelligence and new service delivery methods that help us transform your service experience.
At Thermo Fisher Scientific, our approach to service is personal. You are not just our customer, we are your partner in service—we take pride in ensuring your success. We will meet you where you are and work hard to help you achieve the results that are important to you, while also realizing the best return on your investment.