At Thermo Fisher Scientific, we understand the breakneck speed of innovation, the continuous pressure to deliver better results on a smaller scale and the optimized process that is required to meet the demands of the semiconductor market.
Perform for Semiconductors
Over the last decade, Thermo Fisher Scientific has invested heavily in our global spare part and technical infrastructure to support our semiconductor and electronics customers. Whether you are based in San Jose or Shanghai, our strategically located spare part warehouses allow field service engineers to immediately access the parts needed to keep your system running optimally. We also have dedicated local teams to execute our escalation protocol, which draws on the expertise of field service, technical support and factory personnel as needed.
We understand that your outcomes directly impact the success of your business. The services we have developed for semiconductor and electronics manufacturers are targeted to support the unique requirements of your markets. Our Perform portfolio of services offers a wide range of features and packages that provide the support you need to deliver exceptional results.
With most Thermo Scientific Perform Service offerings, you will also receive software updates and continuous access to Thermo Scientific RAPID™ Remote Service and telephone support, ensuring the expertise of our technical experts is always at your fingertips. Options for consumables coverage, extended hours of service and targeted uptime can also provide business-critical support.
Services at Thermo Fisher Scientific
With Thermo Fisher Scientific as your partner in service, you will never face a technical challenge alone. No matter which market-leading service you select, our global team of 1,000 highly trained individuals are ready to respond and keep your system running optimally.
When you choose a Thermo Scientific service contract, you gain access to our market-leading service infrastructure. Our global logistics team manages spare part warehouses across the world, quickly expediting shipments to your site when needed. Local technical support teams provide troubleshooting and escalation assistance, and applications experts are available to assist with training and ramping up new workflows. Additionally, our Service Innovation Team continuously invests in analytics, service intelligence and new service delivery methods that help us transform your service experience.
At Thermo Fisher Scientific, our approach to service is personal. You are not just our customer, we are your partner in service—we take pride in ensuring your success. We will meet you where you are and work hard to help you achieve the results that are important to you, while also realizing the best return on your investment.