Volume III, Edition 5
Welcome to our new website. We've added a great deal of technical and operator information such as software and manuals recently. We know you run your instruments 24/7 and we want you to be able access documentation and supporting information whenever you need it. While calling Technical Support and Customer Service is always an option, many customers will first check to see if help can be found on the product page on thermofisher.com.
Save time and go online
Access firmware upgrades, user manuals, FAQs, spare parts lists, technical bulletins and more on the product pages of our website. On every product page there is an extensive list of supporting documentation and software. To navigate to a product page, use the search bar at the top of every page on thermofisher.com. Click on the product name and go to the Documents section to find all related items.
Connect with colleagues
Join our LinkedIn group and be in touch with peers who are running Thermo Scientific™ gas analyzers and continuous emissions monitoring system (CEMS) instruments. Search for answers to your questions or post a question of your own. The group is open to everyone and access is easy. Once signed into LinkedIn, search groups for CEMS User Group for Thermo Scientific Analyzers.
Troubleshooting just got easier
We have loaded hundreds of technical bulletins, user manuals, application notes and videos to our website recently. If you're experiencing an issue with your instrument, try searching for a solution on our website first. Go to thermofisher.com and use the search bar. Can't find what you're looking for? Please be sure to let us know. Check back often as we are constantly uploading new material.
Know when your part shipped
You can use our online tool to check the status of your instrument or spare parts order. Have your customer order, purchase order, or order number handy and visit the order status tool. You can see if the order is processing or has shipped, view details such as quantity shipped, PO number, order date and expected ship date or even see who signed for the delivery at your site. Check the status of your order.
Get in touch with us
On every product page there is a Contact Us for Support button. From here, you can access Technical Support, Customer Service, or website support. Selecting Technical Support or Customer Service will notify our team of your request and you'll receive a response within 24 hours. Choose website support if you can't find what you were looking for or if you have any feedback regarding our website. We want to hear from you!