Meet our techs: Sandra Nason


Sandra has been working for Thermo Fisher Scientific since 2007 and brings her expertise in electronics, production and testing towards quick and comprehensive solutions for our customers. 

Our techs are here to answer your questions, just email us.

Ask our techs

If you like this month's Q&A, check out our Talk Tech archive.


A. We have created a basic troubleshooting guide for this type of failure that can help the technician identify and resolve the problem quickly. Please use the guide for any type of filter change failure or Shuttle (X) status code.

You can find the new Troubleshooting guide at the link below:

Partisol 2025i/2025iD Filter Changer Failure Troubleshooting Guide

Your feedback is welcome and appreciated. Please contact us with any questions, comments or concerns.

If you are experiencing any abnormalities with your 2025i or 2025iD, contact Technical Support at:

Telephone: 866-282-0430
International Telephone: 508-520-0430
Select menu option 2 for Technical Support

To order spare parts, call (866) 282-0430, option 1 or fill out the part request form for a quote.

UX DATA-TRKR Retired - Admins, feel free to remove this reference component.